Technical Support Insurance Agent
Resume:
Jakera Edmond
***********@*****.***
OBJECTIVE
I’ve had experience in customer
service, teaching, childcare,
technical support,
administrative functions, record
keeping, sales, technical
support, and QC/auditing.
Throughout my career
experience I held various
positions that have given me the
skills, flexibility, patients, and
temperament to be an asset to
your team.
EXPERIENCE
Substitute Teacher • Cyfair ISD •
Oct. 2023 – Present
• Maintain a functioning classroom environment.
• Show leadership skills
• Be creative and able to quickly interpret lesson plan along with problem solving
• Teaching the provided curriculum
• Create reports to inform permanent teachers of day Remote Licensed Insurance Agent • BLOOM •
March 2023 – Present
• Inform customers on each type of insurance coverage
• Enrolling customers into life, health, and disability insurance
• Guiding clients to select a plan
• Developed and maintained relationships with clients
• Developed marketing strategies to promote all
insurance plans
• Check customer eligibility for coverage
Remote Health Pre Enrollment Agent/ Billing • WILLIS TOWERS WATSON •
Jan. 2022 – Jan. 2023
• Insurance claim analysis
• Set up doctors’ appointments
• Inform customers on different Medicare plans
• Distribute pharmacy medication
• Help choose Medicare plan
• Help with coverage checkup results
2
• Answer inbound calls from new and existing customers
• Resolve billing issues
• Assess problems and find a solution.
• Treating customers to the highest regard
• Showing empathy and understanding when a customer is in distress
• Exemplify strong written, verbal communication and organizational skills.
• Medical billing
• Verify insurance
• Processing orders checking that customers were not charged twice and receiving what they ordered.
• Assisting with accounts
• Confirming customers can get into accounts and if not resetting password
Teacher assistant • KIPLING SCHOOL •
Nov. 2020 – Nov.2021
• Care and look after children
• Assist in daily activities
• Encouraging development of skills
• Create creative ways to teach children
• Have a positive attitude everyday
Mobile Expert /Technical Support • T-MOBILE •
June 2019 – Nov. 2020
• Technical support for devices, plans, and other
equipment
• Assess problems and find a solution
• Acquire knowledge about deals, phones, phone plans, and accessories cost.
• Treating customers to the highest regard
• Showing empathy and understanding when a customer is in distress
3
• Updating myself on new deals and promotions
• Following closing and opening procedures
• Able to meet sale goals
• Understanding commission structure
• Being able to improvise
• Understanding different equipment
Remote Customer Service Specialist • TELEPOFORMANCE • June. 2018 – June 2019
• Created orders for customers
• Assisted with misplaced shipments.
• Liaison between clients/superintendent, production, and contractors
• Created project requisitions for contractors
• Confirmed accuracy of the requisitions and supplies
• Confirmed completion of project
• Assisted superintendent and homeowners with any
questions or complaints
• Create excel charts for data
4
West Brook High School• Aug 2014 - MAY 2017 • Graduate Diploma
Lonestar • Aug 2017- MAY 2020 • Associates of Science University of Houston • Aug. 2021 – Dec. 2024 • Bachelor of Science in Psychology, Minor Health
LEADERSHIP, VOLUNTEER, LICENSES
CPR License Exp. 2027
FIRST AID Exp. 2027
Health Insurance License
Member • National Society of Leadership and Success NSLS • Honors Society
Volunteer at Methodist Hospital • 2025
Volunteer Houston • Tutoring Program • 2025
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