Customer Service Live Chat

Meagan Carrington

Houston, TX *****

*********@*****.***

+1-346-***-****

I have work from home for over 5 years and many contract jobs . I’m looking for a full time or contract at home

- Authorized to work in the US for any employer

Work Experience

CSR remotely/support

FEMA Contract - Houston, TX

March 2020 to Present

• Assisted customers with a warm and professional attitude

• Handled emails, inbound calls, and outbound calls

• Kept records of customer complaints

• Interacted with customers through live chat

• Assisted customers with questions

• Assisted customers with a warm and professional attitude CSR - Customer Service Representative

Fortuna BMC - Washington, DC

January 2020 to August 2022

• Managed customer accounts

• Conducted customer service surveys

• Greeted customer

• Resolved customer issues

• Worked in the inbound and outbound call center

• Collected and documented orders

• Responsible for troubleshooting applications

• Responded to inquiries

• Assisted customers via live chat

Consulting Analyst

PCG Staffing Solutions Organization LLC

October 2021 to April 2022

• Answering phone

• Managed customer accounts

• Conducted customer service surveys

• Greeted customer

• Resolved customer issues

• Worked in the inbound and outbound call center

• Collected and documented orders

• Responsible for troubleshooting applications

• Responded to inquiries

• Assisted customers via live chat

Merchandiser

Sam's Club - Stafford, TX

July 2019 to December 2021

Stocking forklift merchandise

Merchandising

CROSSMARK - Plano, TX

April 2015 to August 2019

Drive to different locations and do reset, and setup displays dealing with planograms and build a relationship with each manager of my 15 stores Manager

Dollar Tree - Houston, TX

January 2019 to July 2019

Stocking open cash handle over 5 other employees

Starbucks Barista

Starbucks - Houston, TX

March 2018 to January 2019

1. Connecting and building a relationship with each customers 2. Collecting money

Cleaning lobby and restroom

making customer drinks to there likened

Loader/Unloader

FedEx - Cypress, TX

November 2015 to March 2016

Loaded trucks with merchandise

Supervisor/Manager

sams Club warehouse - Houston, TX

February 2013 to November 2015

Overnight, supervised 13 others, had keys to store, stocked, drove stand up forklift Education

High school diploma

Skills

• Customer Service (10+ years)

• Shift Supervisor (5 years)

• Inventory (10+ years)

• retail sales (7 years)

• Training (10+ years)

• Microsoft Office

• Cash Handling (3 years)

• Management (5 years)

• problem solving (10+ years)

• Organizational Skills (7 years)

• Management (2 years)

• Salesforce (4 years)

• Warehouse Supervisor Experience (2 years)

• Merchandising

• Shipping & Receiving

• Order Picking

• Freight Experience

• Warehouse Management

• Forklift

• Inventory Control

• Barista Experience

• Coffee Experience

• POS

• HIPAA

• Load & Unload

• Materials Handling

• Packaging

• Store Management Experience

• Pallet Jack

• Computer literacy

• Time management

• English

• Communication skills

• Data entry

• Customer support

• Call center

• Microsoft Word

• Purchasing

• SAP

• Order Picker

• Leadership

• Warehouse Experience

• Administrative Experience

• Reach Truck

• RF Scanner

• Manufacturing

• Jira

• Live Chat

• Software Troubleshooting

• Technical Support

• Computer Networking

• Help Desk

• Operating Systems

• Medical receptionist

• Telemarketing

• Microsoft Windows

• Microsoft Powerpoint

Certifications and Licenses

Forklift Certified

October 2019 to October 2022

Stand up forklift

Contact this candidate