Support Engineer Technical
Resume:
.
CONTACT
Bengaluru, India
**********@*****.***
SKILLS
• Windows 2008 / 2012/2016,2019 Server
Administration
• Installation of patches and software
through Network & Media
• Mobile Device Management, Intune
• Active Directory
• VPN
• MS Office, Linux
• Implementing Patch Management
using WSUS.
• Sales Force & Service Now(Ticketing
Tool)
• Quick grasping power
• Good team builder focused on
interpersonal relationship
• Keeping good place of patience and
fastness under crisis situations
• Excellence in handling customer
relationship
• Microsoft Word, Excel,Powerpoint
CUSTOM SECTION
IT Professional with experience in
Healthcare IT Support. Strong analytical,
problem solving & organizational skills.
LANGUAGES
English, kannada: First Language
Hindi: B1
Intermediate
Telugu: C1
Advanced
Tamil: B1
Intermediate
Proactive technical support specialist with experience in high-pressure team environments. Adapt at resolving time critical issues to restore core systems. Shares networking and server knowledge to establish stable operations.
EXPERIENCE
Nov 2024 - Current
Associate Specialist, Product Surveillance, Digital
• Handling complaints, support regulatory reporting, and establish appropriate corrective and preventive actions for the safe and effective use of GE HealthCare (GEHC) Imaging products.
• Perform complaint closure according to set criteria and monitor through quality metrics.
• Requests technical or clinical information from engineering, field service, clinical applications personnel, or end user/customer to solve issues.
• Support business during internal and external audits of GE Healthcares Quality Management System (QMS).
July 2021 – Nov 2024
HCIT Support Engineer
Fujifilm India Pvt Ltd, Bengaluru
• Performing the analysis, diagnosis, and resolution of complex Application (PACS) problems for end-users, and recommend and implement corrective solutions
• Working closely with unit operations managers to ensure timely and complete capture of DICOM image data into the PACS as well as network transmission, RIS validation, HL7 Integration and exception handling
• Installing, configure, test, maintain, monitor, and troubleshoot end- user and network hardware, peripheral devices, software, and other products in order to deliver required desktop service levels
• Construct, install, and test customized configurations based on various platforms and operating systems
• Collaborate with Technology team members to ensure efficient operation of the organization's desktop computing environment
• Prepare tests and applications for monitoring desktop performance, then provide performance statistics and reports
• Creating Logins in SQL Management studio, linking AD group to logins and assigning DB roles to logins
• If necessary, liaise with third-party support and PC equipment vendors
• Create and manage Active Directory accounts and Groups and VM ware ESXI Server
• Active Directory User management
• Creating domain accounts, providing/removing group access and application access, deleting the accounts from Domain PUNEETH KUMAR A
• Independently managed setting up and installing new computers, networks and software without difficulty.
• Providing Support for SAAS based Technical Environment. July 2020 - July 2021
Technical Support Engineer
5CNetwork Pvt Ltd, Bengaluru
• Planning, implementing, installing, operate and maintain systems hardware, software applications and Information Technology infrastructure
• Asked customers targeted questions throughout troubleshooting to determine smart solutions.
• System configuration and Maintenance of servers
• Applying operating system updates, patches, and configuration changes
• Provided clear and concise step-by-step technical support to guide clients.
• Conducted training sessions with customers to demonstrate software updates, new systems and hardware.
• Analyzing system logs and identifying potential issues with computer systems.
April 2019 - March 2020
Technical Support Engineer
Meddiff Technologies Pvt Ltd, Bengaluru
• Performing the analysis, diagnosis, and resolution of complex Application (PACS) problems for end-users, and recommend and implement corrective solutions
• HIS & RIS Integration with PACS & Modality configuration for transferring Dicom Images
• My Sql 5.1,5.7 Database
• Establish and maintain sound backup and recovery policies and procedures
• Implement and maintain database security (create and maintain users and roles, assign privileges)
• Database tuning and performance monitoring
• Creating Virtual Machine for clients in Azure and Deploying application
January 2017 - March 2019
Technical Support Engineer
Medipro Medical Systems, Bengaluru
• Install, configure, and upgrade PC software
• Monitor and respond quickly to incoming requests relate to IT issues
• Responsible for PC's, Servers and related equipment
• Keep inventory of all equipment, software, and license users. EDUCATION
Bachelor of Engineering (Information Science)
SJB Institute of Technology
HOBBIES AND INTERESTS
• Playing Badminton
• Listening Music
.
Contact this candidate