Data Entry Customer Service
Resume:
Deborah O’Neill
***********@*****.***
Philadelphia, PA 19134
Results-driven professional with strong organizational skills and a proactive approach, seeking to leverage administrative expertise and proficiency in MS Outlook, Word, and Excel. Eager to contribute to compliance support and regulatory liaison activities while gaining valuable experience in a dynamic team environment.
SKILLS
●Customer Service
●Research and analytic
●Data Entry
●Collections
●Office management
●Administrative experience
●Problem Solving
●MS Office Suite
●Time management
●Excellent communication
●Ability to multitask
EXPERIENCE
COVID1-19 Contact Tracer – Valerie Schlitt Associates
03/2022 – 02/2025
●Receives daily schedule of CT assignments to work on independently
●Follows a script to assist in gaining required information
●Problem solve and answers questions from cases and contacts
●Enters accurate information into database in timely manner
●Maintains frequent communication with supervisor through-out the day
●Ensures cases and contacts have all necessary information, forms, and letters
Medical Billing Supervisor – Geoffrey Temple Family Medical Associates - Philadelphia, PA 06/2016 - 04/2021
●Responsible for hiring and training billing staff and to ensure proper billing procedures
●Research and find appropriate codes for insurance billing
●Manage the reconciliation of accounts receivable daily
●Prepare patient statements
●Post payments and follow up on any denials
●Provide front desk assistance with insurance issues and collecting back balance if any ● Submit medical bills electronically daily
Medical Biller – Geoffrey Temple Family Medical Associates - Philadelphia, PA
06/2012 - 06/2016
●Verified and input billing charges into applicable systems
●Follow up on claims that weren’t paid and resolve any issues to resubmit
●Process 50-75 claims a day with accurate coding and billing requirements
●Maintain and update required insurance information
●Assign appropriate ICD-9 and CPT codes for all medical services
EDUCATION
Medical Insurance Billing and Coding Program
High School Diploma
Everest Institute - Bensalem, PA
John W. Hallahan Catholic Girls High School - Phila, PA
February 2012
June 1983
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