Customer Service Experience

Dylan Batacan

626-***-**** ***************@*****.***

Objective

Looking for an opportunity to help start my career in Business.

Experience

September 2023 - Present

Cast Member Disneyland Resort

- Deliver exceptional guest service, ensuring a memorable and magical experience for visitors.

- Assist guests with information, directions, and recommendations to enhance their experience.

- Manage food service operations, ensuring quality, safety, and timely delivery.

- Handle inventory, ensure stock levels were maintained and products were available for guests.

- Maintain high safety and cleanliness standards to provide a safe and pleasant environment.

- Deliver immersive and friendly interactions with guests in a fast-paced, dynamic setting.

- Collaborate with team members to uphold Disney’s commitment to quality and guest satisfaction.

May 2021 – October 2022

Delivery Driver Jimmy John’s

- Ensured timely and accurate delivery of sandwiches to customers, providing exceptional service.

- Managed delivery routes efficiently, optimizing time and ensuring prompt deliveries.

- Maintained a clean and organized vehicle to uphold company standards.

- Adhered to safety and traffic regulations, ensuring safe and responsible driving.

- Assisted with in-store duties, including order preparation and customer service.

- Maintained a clean and organized store environment to enhance the customer experience.

- Contributed to creating a positive and speedy customer experience, reinforcing brand reliability.

October 2018 – February 2019

Team Member Cashier Jack in the Box

- Provided excellent customer service by taking orders, processing payments, and ensuring smooth transactions.

- Maintained a clean and organized work environment to uphold company standards.

- Prepared food items according to company specifications, ensuring quality and consistency.

- Addressed customer inquiries and concerns, delivering prompt and courteous service.

- Collaborated with team members to meet customer needs in a fast-paced, high-volume environment.

- Ensured accuracy in order fulfillment while maintaining efficiency in a busy setting.

Education

Mt. San Antonio College, Walnut, California

Business Accounting, AA

Bachelor of Accounting in Business Administration

California State Polytechnic University, Pomona, Pomona, California

Relevant Coursework: Marketing, Financial Accounting, Economics, Auditing, Information Systems, Cost Accounting

Skills

Team player

Excellent organizational skills

Experience with Microsoft Word and PowerPoint

Worked using Tableau and Access

Quick learner

Detail Oriented

Contact this candidate