Customer Service Billing Specialist

Joyce Clay

Irving, US • 562-***-**** • **********@*****.***

Medical Information Collection

WORK EXPERIENCE

The CMI Group/Frontier • 04/2019 - Present

Collection Specialist

Allied Universal Corporation • 06/2015 - 04/2019

Medical Customer Service Representative

Long Beach Health Care Center • 06/2015 - 04/2019

Medical Billing Specialist

Savon Pharmacy Store • 08/2005 - 06/2015

Pharmacy Tech

Stater Bro. Store • 08/1996 - 06/2015

Deli Clerk

Jaygo Corporation • 06/1984 - 08/1996

Bookkeeper

EDUCATION

Medical Billing Specialist in Billing/coding

Long Beach City Community College • Long Beach, CA Vocational in Pharmacy Technician/Assistant

Long Beach Community College District

Worked in call center environment handling manual and automatically dialed outbound calls.

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Monitored accounts for compliance with established payment plans and flagged non- compliances.

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Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

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Examined patients' insurance coverage, deductibles, insurance carrier payments and remaining balances not covered under policies when applicable.

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Examined patients' insurance coverage, deductibles, insurance carrier payments and remaining balances not covered under policies when applicable.

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• Greeted customers at counter to fulfill requests and answer questions.

• Maintained and processed invoices, deposits and money logs. High School in Personnel Services

Poly • Poly

SKILLS

Billing and Coding, Bookkeeping, Call Center Operations, Compliance Monitoring, Customer Service, Data Entry, Insurance Verification, Invoicing, Medical Information Collection, Pharmacy Technician

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