Customer Care

Objectives: To build a long-term career in a stable work environment with opportunities for growth and also to enhance my professional skills in a stable and dynamic workplace. I also want to pay my dues to society & work force and offer value to people.

Experience

Organizations/skills:

1. Vantage one group- December of 2021 to January of 2022 (part-time job)

Brand ambassador

Responsibilities: help with event planning and execution and negotiate promotional deals with 144 grocery stores & super market across Jamaica.

2. Digicel Jamaica- April 9 2024 to April 24 2025

Customer care agent

Responsibilities: handle customer and corporate queries and accounts for Both digicel+ and mobile postpaid and prepaid services, make modifications to corporate accounts and customer's accounts at their request, handled overseas calls from different countries and provide answers to customer questions, assist with the scheduling process for technicians to install customer internet services and troubleshoot both customers and corporate clients issues regarding internet and mobile services.

3. I ran a tutoring business within my community for 2 years with over 12 primary school students and 6 high school students.

4. I have very good public speaking and presentation skills.

5. I am exceptional at planning things and finding different ways to solve problems.

6. I work very well under pressure, pressure is what brings the best out of me and I never fold under pressure.

7. I am absolutely good at understanding difficult task and I learn quickly. I love new challenges and I can also follow strictly a systematic approach to anything given (see awards/achievements below).

Education:

DuPont primary school

Norman Manley high school

Qualifications: 2018/2019 CSEC General proficiency

English A 2

H.S.B 3

Mathematics 3

Geography 2

History 3

Principles of business 1

Award/achievements & clubs:

Top performer in geography 2015-2019

Top performer in history 2016- 2019

Top boy achiever 2016-2019

Inter-school spelling bee, essay and reading champion 2015-2019

Player of the school challenge quiz team 2017-2018

President of the debating club 2016-2019

Best speaker in the urban debate quarter finals league 2017

Head boy of the Norman Manley high school 2018-2019

Top CSEC performer in grade 10 2018

Top history CSEC performer 2019

PNP youth community spelling bee champion 2018

Personal interest: martial arts, public speaking, reading & self-teaching.

Contact this candidate