Operations Coordinator Customer Service

Mohamad Sajjad

Al Quasis, Dubai Employment Visa

+971-********* ***************@*****.***

EXECUTIVE SUMMARY

Dedicated Operations Executive with 3 years of experience in the courier and logistics industry. Proven expertise in managing operations, optimizing delivery processes, and improving customer satisfaction. Adept at leveraging data analytics, optimizing routes, and enhancing team performance to ensure on-time dispatch and cost efficiency. Seeking to contribute to the growth and operational excellence of a dynamic courier company.

SKILLS

Operations Management Courier Routing & Scheduling

Team Coordination & Leadership Vendor & Client Relationship Management

Inventory & Fleet Management Logistics Planning & Optimization

Data Analysis & Reporting Process Improvement

Compliance & Safety Standards Customer Service Excellence

Problem-Solving & Issue Resolution

PROFESSIONAL EXPERIENCE

Courier Operations Coordinator– Team Express Courier Service, Umm Ramool, Dubai 2021 - 2024

Coordinated end-to-end logistics for local and international shipments, ensuring timely and efficient route planning, packaging, and delivery processes.

Led daily operations of the courier division, managing logistics processes and optimizing team performance to meet delivery deadlines and minimize operational costs.

Managed a team of delivery drivers, dispatchers, and warehouse personnel, ensuring smooth operations and on-time dispatch through clear communication and task delegation.

Implemented innovative routing strategies, resulting in optimized delivery times, reduced fuel consumption, and enhanced cost-efficiency.

Monitored real-time tracking systems to proactively identify delays and provide timely updates to customers, improving customer satisfaction and reducing complaints.

Cultivated strong, long-term relationships with clients, ensuring exceptional service quality and consistently high customer satisfaction scores.

Monitored fleet performance and oversaw vehicle maintenance schedules to ensure safety, minimize downtime, and enhance vehicle longevity.

Analyzed operational data to pinpoint inefficiencies and devised corrective actions, improving overall productivity and reducing operational costs.

EDUCATION

Bachelor of Science - Hindustan College of Arts and Science, Bharathiar University, Tamil Nadu, India

(2019)

LANGUAGES

English Malayalam Tamil

PERSONAL INFORMATION

Passport Number: U2368402

Driving License (Issued: Dubai): 31 Oct 2020

Date of Birth: 10 May 1995

Nationality: Indian

Religion: Islam

Contact this candidate