Customer Service Administrative Support

May Moss

Olympia, WA ***** 951-***-**** ***.*************@*****.***

OBJECTIVE

Seeking an administrative support position where I can apply my customer service experience, technical skills, and recent training in office technology to contribute to efficient daily operations.

EDUCATION

South Puget Sound Community College, Olympia, WA

Associate in Applied Science, Administrative Specialist – Office Technology, June 2025

Holy Trinity College, Philippines

Bachelor of Science in Criminology, April 2010

SUMMARY OF SKILLS

Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint) and appointment scheduling software

Experienced in sorting, processing, and delivering mail with attention to accuracy and detail

Skilled in insurance verification, data entry, and managing confidential information in compliance with HIPAA and agency policies

Strong communication, customer service, and time management skills

Reliable and detail-oriented with the ability to work independently and follow established procedures

Experience providing front-office support, including phone management and appointment scheduling

Willing to learn any new skills

INTERNSHIP EXPERIENCE

Steamboat Physical Therapy, Olympia, WA

Administrative Intern, April 2025 – June 2025

Assisted with appointment setting, patient intake, and records management

Filed and organized medical paperwork in compliance with HIPAA standards

Managed front desk tasks, including answering phones and greeting patients

Entered data in the system

Provides administrative support and assistance to the providers, patients, and other staff

Collecting copayments and other balances due at the time of service. •Accurately collecting patient demographic and billing information. Scanning insurance cards, documents, and updating information in the database as needed

RELATED EXPERIENCE

Optometric Technician — March 2024 – May 2024

Assisted with pre-testing, patient intake, and insurance verification

Scheduled appointments and maintained accurate patient records

Provided excellent customer service to patients and staff

Clerk, USPS — April 2016 – September 2017

Delivered excellent customer service at the front counter

Sorted and processed incoming and outgoing mail accurately and efficiently

Operated postal equipment and managed mail distribution, including delivery to PO Boxes

Secretary, Dragon Heart Taekwondo Gym — 2010 – 2013

Organized and maintained files, prepared correspondence, and handled typing and administrative tasks

Managed office errands and supported day-to-day operations

Assisted in coordinating schedules and communicating with students and staff

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