Customer Service Material Handling
Resume:
Kouame Ngoran
Charlotte, NC ***** **********@*****.***
More than 8 years' successful experience in customer service and support with recognized strengths in problem-solving and troubleshooting.
Possess solid computer skills.
Show residential properties and demonstrate the features and benefits of available homes.
Perform competitive product evaluations from MLS system and verify for accuracy.
Strong Technical Background
Performed light office duties and answered inbound calls.
Maintenance and warehouse background experience.
Synopsis of Achievements
Customer Service
Proficient with Microsoft Word and Excel
Cash Handling skills, 10-Key by touch, Typing.
Marketing ability
Willing to relocate: Anywhere.
Authorized to work in the US for any employer.
Work Experience
BUS OPERATOR
Transit Management of Charlotte
Charlotte, NC 28217
July 2003 to Present
Responsible for transporting people from one place to another for work, errands, school or other reasons. Take fares from passengers, issues receipt, announces routes, and ensures passengers get out safely.
MATERIAL HANDLERS
MARVA The Galleria of Stone
Charlotte, NC 28273
October 2001 to February 2003
Operate material handling equipment to move product within the warehouse.
Check-in inbound product and tag product accordingly
Perform various receiving functions, such as unloading trucks and putting away products in the correct overstock location.
Maintain pick locations by cutting product open and placing product in primary picking locations Breaks down pallets of returned product, match item quantity and description to returned packing slip and note any differences.
Organize orders to be picked in an efficient manner. Select full case and break pack orders by pulling, stacking and labeling merchandise and bringing it to the staging area.
FORKLIFT OPERATOR
Northern Tool-Fort Mill, SC
June 2021 to September 2021
Job Duties and Responsibilities
Operate High Reach Forklift to pull full pallets from and back to reserve locations.
Assist in additional areas as needed.
Loading, unloading, shipping and receiving.
Materials, Stocking and distributing supplies, equipment or merchandise.
Transport materials as directed throughout the facility.
Utilize RF scanners to maintain accurate inventory.
Counting materials, equipment, merchandise, or supplies in stock.
Reporting discrepancies between physical counts and computer records.
Conduct operations and model behavior that promotes a safe environment.
PACKAGE DELIVERY DRIVER
UPS Distribution Center-Charlotte, NC
October 2020 to March 2021
Drive Personal vehicle to deliver and pick up UPS packages.
Maintain customer satisfaction.
MATERIAL HANDLERS
Staples Distribution Center
Charlotte, NC 28273
February 2017 to March 2020
Operate material handling equipment to move product within the warehouse.
Check-in inbound product and tag product accordingly
Perform various receiving functions, such as unloading trucks and putting away products, in the correct overstock location.
Maintain pick locations by cutting product open and placing product in primary picking locations Breaks down pallets of returned product, match item quantity and description to returned packing slip and note any differences.
Organize orders to be picked in an efficient manner.
Select full case and break pack orders by pulling, stacking and labeling merchandise and bringing it to the staging area.
DRIVER
Enterprise Car Rental - Charlotte, NC
December 2002 to February 2017
Shuttle customers to destination (hotel, airport)
Light Administrative duties.
Provided exceptional customer service.
1998-2017
COMPUTER ASSEMBLER
IBM - Charlotte, NC
2007 to 2009
Performed quality control on computers.
Assembled parts for IBM Company
Real Estate Professional Assistant, (Part-time)
KMD REALTY - Charlotte, NC
2004 to 2008
Support real estate firm by scheduling property tours.
Quickly and effectively solve customer challenges.
Maintain quality customer satisfaction, constantly seeking new ways to improve customer service.
Education
CDL Training in CDL
Charlotte Truck Driver Training School - Charlotte, NC 2015 to 2016
High School Diploma
Continental Academy - Miramar, FL
2002 to 2006
Skills
Customer Service (10+ years), Driver (10+ years), Delivery, Order Selector, Reach Truck, Dock Stocker,
Turner Truck, (6 years)
Certifications/Licenses
CDL Class A, Order Selector, Reach Truck, Dock Stocker, Turned Truck.
March 2023
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