Customer Service Interior Design

Quinn Boss

Phone – 609-***-****

Email – *************@*****.***

Location: Remote / Chicago / Nashville

*Food Handler’s Permit

*Alcohol Server Certification

** ***** ** ********** ** administrative support and customer service and hospitality. Excels in roles requiring detailed-oriented planning, communication, and improvement of operational procedures. Adept in managing complex schedules, record-keeping and coordinating logistics to meet organizational goals.

*Interior Design & Architecture Student - Associates 2027

SKILLS

Salesforce

Call Center Experience

Interior Design and E-Design

Airbnb & Rental property Management

Calendar & Scheduling Management

Microsoft Office-Windows PC/MAC

Guest Engagement & Relationship Building

Upselling & Product Knowledge

Attention to Detail & Multitasking

Time Management & Efficiency

POS System & Cash Handling

Event Service & Private Dining

WORK EXPERIENCE

HAVENLY - Present

CONTRACT DESIGNER - REMOTE

E-Design, Virtual Styling & Tear Sheets

Space Planning

Concept Development

Mood Boards & Material Selection

AutoCAD, SketchUp, Canva, Figma, Photoshop

Client Communication & Presentation

Sourcing (Wayfair, Etsy, CB2, etc.)

3D Renderings & Floor Plans

The I O Godfrey - Chicago - present

Server

Deliverd exceptional guest experiences in a high-volume rooftop lounge, serving 100+ guests per shift with speed, accuracy, and a focus on personalized service.

Upsold premium cocktails, wine, and bottle service, consistently exceeding weekly sales goals by 15–20%.

Collaborated with bartenders and kitchen staff to ensure timely food and beverage delivery in a dynamic, nightlife-driven setting.

Maintained extensive knowledge of seasonal menus, specialty cocktails, and rooftop events to better assist and engage guests.

Demonstrated professionalism, poise, and a polished appearance in a high-profile venue catering to locals, tourists, and VIP clientele

Worked BEO's with prices as high as $100,000

ADMISTRATIVE ASSISTANT / ADVISOR - 2021-2022

Dark Horse Institute - Nashville, TN

Registers and enrolls students into the school of music

Made over 150 outbound calls a day

Scheduled and conducted campus and recording studio tours to prospective students

Organized marketing brochures and lunch at Dark Horses monthly Open Houses

Scheduled Virtual Career Planning Sessions and Campus tours to New Leads

Maintained all applications and student enrollment in Sales Force / HubSpot (CRM)

Managed track students' admissions progress from start to finish.

Maintained the accuracy of student files and information in CRM

Assist students with finding affordable housing in the Nashville area

The Red Phonebooth - Cigar Specialist & Server – Nashville, TN

March 2022 – June 2023

Expertly guide guests through a curated selection of premium cigars, providing tailored recommendations based on flavor profiles and preferences.

Conduct cigar tastings, educate guests about the history and craftsmanship of cigars, and assist in pairing cigars with fine spirits and cocktails.

Provide impeccable table service, ensuring an exceptional dining and drinking experience in an upscale lounge environment.

Collaborate with bartenders and kitchen staff to provide seamless service, ensuring guests receive timely and accurate orders.

Maintain cigar humidor and inventory, ensuring cigars are properly stored, rotated, and fresh.

Offer knowledge and recommendations on high-end cocktails, wines, and spirits to complement guests’ cigar choices.

Manage private events, creating custom cigar and beverage packages for corporate groups and special occasions.

Consistently receive positive guest feedback, leading to repeat visits and high satisfaction scores. Cigar Selection & Pairing Expertise

Customer Service & Relationship Building

Upselling & Product Knowledge

Luxury Hospitality Standards

Attention to Detail & Presentation

POS System Proficiency

Time Management & Multitasking

Communication & Interpersonal Skills

Event Coordination & Private Parties

MANAGER AND SALES LEAD - 2020 - 2021

Planet Cowboy - Nashville, TN

Managed daily operations of a high-traffic cowboy boot store, ensuring smooth business functions including sales, inventory management, and customer service.

Supervised, trained, and motivated a team of sales associates, leading to improved staff performance, increased sales, and exceptional customer satisfaction.

Delivered personalized customer service, assisting clients in finding the right fit and style of boots, while offering expert advice on boot care and maintenance.

Led merchandising efforts, designing attractive displays to highlight new collections, promotions, and seasonal trends, boosting in-store foot traffic and sales.

Managed inventory, including ordering new stock, maintaining accurate stock levels, and conducting regular audits to minimize shrinkage.

Analyzed sales data and customer feedback to optimize product offerings, improve store layout, and meet or exceed sales targets.

Oversaw financial activities such as daily cash reconciliation, budgeting, and sales reporting to maintain profitability and control operational costs.

Implemented marketing strategies including in-store promotions, loyalty programs, and local partnerships, driving customer engagement and increasing brand visibility within the community.

Resolved customer complaints and product issues promptly, ensuring a positive shopping experience and fostering customer loyalty.

Worked closely with suppliers to negotiate pricing, special orders, and custom boots, ensuring timely delivery of high-quality products.

Arthur & Anne Children’s Boutique - Nashville, TN

Owner/Creator/Oporator - 2016 - 2020

Founded and managed a successful children's clothing brand, overseeing all aspects of business operations, from design and production to sales and marketing.

Designed and developed unique, high-quality clothing collections tailored to children's comfort, safety, and style, with a focus on sustainable and child-friendly materials.

Managed supply chain logistics, including sourcing fabrics, negotiating with manufacturers, and coordinating production timelines to ensure efficient inventory management.

Created and executed comprehensive business strategies to drive brand growth, increase revenue, and expand the customer base both online and in physical retail spaces.

Developed and maintained the company’s e-commerce website, ensuring an intuitive shopping experience, seamless checkout processes, and secure payment integration.

Ran Mobile shop and Event set ups on a weekly basis

Booked and Scheduled events

Airbnb Management - 2020-2021

Friends & Family - Nashville

Managed day-to-day operations for multiple Airbnb properties, including guest communications, bookings, and check-ins/check-outs, ensuring a seamless guest experience.

Cleaned and scheudled other cleaners

Handled property listings, including creating and maintaining detailed, attractive descriptions and high-quality photos, leading to increased visibility and higher booking rates.

Set competitive pricing strategies based on market trends, occupancy rates, and seasonal demand, optimizing revenue and maximizing property profitability.

Provided exceptional customer service by responding promptly to guest inquiries, addressing issues or complaints, and maintaining a 5-star review rating.

Coordinated with cleaning crews, maintenance staff, and contractors to ensure properties were always well-maintained, clean, and guest-ready.

Developed and implemented house rules and safety procedures, ensuring compliance with local regulations and Airbnb policies.

Managed financial aspects, including tracking expenses, processing payments, and handling refunds, maintaining accurate financial records for owners.

Utilized Airbnb analytics and reporting tools to monitor performance, identify areas for improvement, and adjust strategies to increase occupancy and guest satisfaction.

Leasing Agent

Folgeman Properties - 2015 – 2017

Managed leasing operations for multiple residential and commercial properties, overseeing tenant relations, property tours, and the application process.

Assisted with marketing and advertising strategies to attract prospective tenants, increasing occupancy rates by 100%.

Conducted lease negotiations and ensured compliance with company policies and local regulations.

Maintained positive relationships with current tenants, addressing concerns, and facilitating maintenance requests in a timely manner.

Handled administrative tasks such as preparing lease documents, processing payments, and managing tenant databases.

Provided exceptional customer service, contributing to a high tenant retention rate.

Collaborated with property managers and maintenance teams to ensure properties were well-maintained and attractive to potential tenants.

Leasing Agent

Brookside Property - 2017 – 2019

Successfully managed leasing operations for residential communities, overseeing the entire tenant lifecycle from initial inquiry through move-in.

Conducted property tours for prospective tenants, highlighting key features and benefits, and effectively communicated the value of the properties.

Processed applications, coordinated background checks, and assisted with lease agreement preparation and signing.

Achieved and exceeded leasing goals by maintaining a high occupancy rate through effective marketing strategies and promotional efforts.

Collaborated closely with property management teams to ensure timely response to maintenance requests and resolve tenant issues.

Handled rent collections, lease renewals, and moved-out tenant check-ins, ensuring accurate records and compliance with company policies.

Developed and maintained strong tenant relationships, addressing concerns and providing exceptional customer service to enhance tenant satisfaction and retention.

Monitored market trends and competitor pricing, providing valuable insights to optimize rental pricing and marketing efforts.

Assisted in organizing resident events and community-building activities to foster a positive living environment.

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