Project Coordinator Entry Level

Annette Fletcher

469-***-**** **********@*****.*** Melissa, TX 75454

SUMMARY

A financial services professional with extensive background and experience in fraud and project management and business administration and accounting. A self- starting individual who identifies and problem solves through roadblocks to achieve and solve for long term solutions. Strong analytical skills, attention to detail, and the ability to adapt to a dynamic agile environment. Proven leader with the ability to motivate others for long term results. SKILLS

Business Administration

Recordkeeping

Data Entry

Staff Supervision

Customer Service

Verbal and Written Communication

Document Control

CRM Software

Work Planning and Prioritization

Team Oversight

Process Improvement

Computer skills -Proficient in Microsoft Office

Suite, Microsoft Windows XP, Google Suite,

10-Key, Data Entry, PeopleSoft Application,

Microsoft CRM and CRM SalesForce, Dialer,

Atticus, AS400, Lexis Nexis, Titan, Clo, Empath,

Slack, Innovis, Experian, RA viewer, Turning,

Mastercard Connect, Ease 4A, Trips, Citrix

(CMSe), Profile, Partnercare and Billgo.

EXPERIENCE

Consumer Fraud Coordinator /Escalations Manager, Capital One Auto Finance/Capital One Bank, January 2014- January 2025

Plano, TX

Reviewing direct approvals to mitigate risk for department to drive positive results. Maintain high level of quality assurance and process management while working in a fast-paced environment

Escalate issues as appropriate for advanced investigation and analysis. Providing subject matter expertise on processes when representing the department in projects and other meeting and for new hires.

Taking escalation calls while troubleshooting customers issues and providing information in a proficient and professional way.

Cash Office/Customer Service Supervisor, Kohl's, August 2006-Current Plano, TX

Support and assist team with status updates, risks, processes, budget and schedules. Facilitate training for new staff resulting in increased sales satisfaction. Communicate and collaborate with management on completing tasks, planning and improving associate's performance.

Balance inventory and kept a record of fine jewelry sales, damaged merchandise and increase reported customer satisfaction rate by 20% by providing a satisfaction survey which helped establish a rating of 80% and above

Research, document and man age withdrawal transactions regarding invoices and account payable and receivable.

EDUCATION AND TRAINING

Master of Science

Concentration in Project Management, Colorado Technical University, Colorado Springs, CO May 2014

MBA

Concentration in Finance, Masters of Business Administration, Colorado Springs, CO December 2013

Bachelor of Science

Concentration in Marketing, Colorado Technical University, Colorado Springs, CO May 2012

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