Delivery Driver Luggage

Shantres Knox-Jack - Luggage Delivery Driver Resume

Shantres Knox-Jack

678-***-**** *.********@**********.*** Gulf State Area Position Target: Luggage Delivery Driver

Professional Summary

Reliable and organized professional with 20+ years of customer-facing experience, including property operations and field-based service roles. Strong track record in time-sensitive logistics, client satisfaction, and safe driving practices. Adept at maintaining detailed records, coordinating deliveries, and ensuring a positive client experience. Committed to professionalism, punctuality, and excellent service. Key Skills

- Safe Driving & Route Navigation

- Customer Service & Client Interaction

- Delivery Logistics & Time Management

- Property & Vendor Coordination

- Schedule & Route Optimization

- Incident Reporting & Problem Solving

- Microsoft Office & Mobile Apps

- Clear Communication & Professionalism

Professional Experience

Graceful Retreats LLC - Atlanta, GA

Operations Manager 10/2020 - Present

- Managed daily operations and maintenance for multiple residential properties, ensuring timely vendor Page 1

Shantres Knox-Jack - Luggage Delivery Driver Resume deliveries and client access.

- Coordinated guest arrival logistics, including luggage handling, concierge services, and transportation needs.

- Scheduled and managed service vendors to ensure efficient property turnaround with zero delays.

- Maintained accurate records of vendor and guest transactions; resolved client requests swiftly. AT&T INC - Gulf States Region (AL, FL, MS, LA)

Sales Executive & Regional Field Representative 06/2023 - 04/2024

- Conducted regular site visits, often navigating complex delivery routes across a four-state territory.

- Delivered critical documentation, coordinated with clients in person, and maintained a reliable presence in the field.

- Maintained detailed delivery logs and handled scheduling with precision.

- Built strong client relationships through consistent, professional service. AT&T INC - Atlanta, GA

Home Solutions Team Lead 07/2021 - 06/2023

- Managed high-volume escalations requiring logistical coordination and rapid problem resolution.

- Led on-site and remote support with attention to detail and a customer-first attitude.

- Created incident reports and tracked service resolutions with full accountability. Education & Certifications

Georgia State University - Business Marketing

Red Cross CPR Certification - 2024

Additional Information

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Shantres Knox-Jack - Luggage Delivery Driver Resume

- Clean Driving Record

- Experienced in Personal & Commercial Property Deliveries

- Flexible Schedule (Evenings, Weekends, Holidays)

- Passionate about providing timely, courteous service Page 3

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