Customer Service On-Site

SILVANA MUSSAFFI

**** *** *** *****, ***** Cloud, FL 34771 *********************@*****.*** 469-***-****

PROFESSIONAL PROFILE

Reliable, responsible and highly adaptable professional with experience in operational roles, customer service, and food production. Skilled in teamwork, problem solving, and precise task execution. Open to new job opportunities where I can continue learning and contribute effectively.

WORK EXPERIENCE

Amazon AR – Operational Area (Robotic Warehouse)

On-site, traveling 2022 – 2024

- Worked in robotic warehouses assisting with installation and floor marking systems.

- Placed navigation stickers on warehouse floors for robotic systems.

- Followed technical layouts to ensure efficient robot functionality.

- Ensured safety and precision across multiple warehouse locations.

Melveca – Customer Service

Venezuela 2021 – 2022

- Assisted in-store customers and handled post-sale support via phone.

- Managed customer complaints and inquiries.

- Supported sales and coordinated customer follow-up.

Publix – Bakery Department

Florida, USA 2025

- Prepared and decorated bakery and pastry items.

- Assisted customers with custom orders and counter service.

- Maintained hygiene standards and product presentation.

EDUCATION

Bachelor’s Degree in Psychology (in progress)

Venezuela 2016 – 2020

SKILLS

- Problem solving

- Proactive attitude

- Effective communication

- Teamwork

- Adaptability

- Accuracy in operational tasks

ADDITIONAL INFORMATION

- Languages: Spanish (native), English (intermediate-advanced)

- Immediate availability

- Experience in both customer-facing and technical/operational environments

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