User Support Technician
Resume:
J M
Jose Moreno
Professional Summary
Dynamic leader with strong background that provides team members with the knowledge and tools to succeed in fast paced environments. While maintaining responsibility and professionalism. Eager to utilize my skillset to a company's success, as well as grow my mindset with new challenges.
Work History
Deckers Brands - USER SUPPORT TECHNICIAN
Moreno Valley, CA
07/2023 - 01/2024
AMAZON, LLC - SAFETY CLERICAL AMBASSADOR
Riverside, CA
10/2021 - 07/2023
Receive, log, and route user calls for assistance or repair; monitor trouble call/resolution information; follow-up on and report aged calls to ensure timely response.
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Troubleshoot computer issues; provide resolution to desktop communication problems and remote system connections; troubleshoot software, equipment errors, and coach users in correcting reported problems.
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Inform and train users in equipment and software operation; analyze and make recommendations on response time, training design, user support needs, or customer satisfaction.
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Prepare and maintain technical documentation and procedures; perform preventative maintenance and repair hardware.
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Research, evaluate, and test hardware, software products, and systems solutions; install, configure and test hardware and or software, prepare reports and proposals for service.
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Carry out security administration by maintaining tables, adding, purging, and migrating users.
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Coordinate equipment deliveries, software licensing compliance, and inventory and asset control.
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Consult with users on re-engineering business processes, the use of technology, products, and services; develop and conduct training in operation and use of hardware and software.
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Hired multiple employees and instructed them in different scenarios following OSHA protocol and increasing productivity efficiency by 9%
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Collaborated with my team to resolve and maximize current safety regulations
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Managed multiple work tickets, prioritizing urgent needs and scheduling projects to resolve tickets within 2 hours
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Train warehouse associates in job duties, safety procedure and company policies to maintain personnel proficiency in logistics center.
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Support the Shift/Area Manager with projects to improve processes, cultivate a safe working environment, and increase workforce engagement
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● Measure and monitor workflows
************@*****.***
Moreno Valley, CA 92551
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Skills
● Relationship Building
● Team Management
● Organizational Skills
● People skills
Maintenance of Confidential
recordkeeping
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● Time Management
● Issue Resolution
Excellent Verbal and Written
Communication
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● Customer Service Assistance
● Information Technology User Support
● Staff Training
● Safety Compliance
● Bilingual in Spanish
Education
07/2023
GOOGLE ONLINE PROGRAM
GOOGLE IT USER SUPPORT
PROFESSIONAL CERTIFICATE:
Troubleshooting, customer service,
networking, operating systems, system
administration, and security
Relevant Courses: Eight-month IT support
program developed by Google. Includes
hands-on labs
06/2020
VALLEY VIEW HIGH SCHOOL
Moreno Valley
HIGH SCHOOL DIPLOMA
Certifications
● OSHA Forklift Certification- June 2025
KEHE DISTRIBUTORS - LEAD TRAINER
Chino, CA
04/2016 - 03/2020
LINEAGE LOGISTICS - ORDER SELECTOR
Riverside, CA
07/2015 - 03/2016
Track onsite performance and provide important shift information to frontline management to ensure operational excellence across shifts
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Train warehouse associates in job duties, safety procedure and company policies to maintain personnel proficiency in logistics center.
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Monitored aisles and floor areas for neatness and organization to enable forklifts to effectively operate throughout warehouse.
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Keyed in data for packages into computer system using handheld scanners, averaging 100% per shift
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Prepared products, including labeling and packaging for shipping according to company specifications.
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● Pick up proper selecting documents prior to order selection process. Select and separate warehouse product by account and stop number as designated by the computer-generated label.
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● Match product description with label description.
● Build pallet within the warehouse according to customer guidelines.
● Maintain production standards, while minimizing errors. Transport, via stand-up electric pallet jack, the completed orders to appropriate staging area in the warehouse.
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Return completed selecting documents to proper collection site per specifications of the Shipping Department in the warehouse.
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● Other warehouse duties and special projects as requested.
● Must maintain good attendance.
● Maintain safe work practices in the warehouse.
● Maintain safeguards of confidential warehouse company information. Read orders to obtain item numbers and located merchandise in bins or on shelves.
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Unloaded merchandise, which included checking temperatures and invoice from delivery trucks quickly and efficiently
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Picked products from designated locations using various tools and transferred to appropriate areas for further processing.
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● Pick up proper selecting documents prior to order selection process. Select and separate warehouse product by account and stop number as designated by the computer-generated label.
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● Match product description with label description.
● Build pallet within the warehouse according to customer guidelines.
● Maintain production standards, while minimizing errors. Transport, via stand-up electric pallet jack, the completed orders to appropriate staging area in the warehouse.
●
Return completed selecting documents to proper collection site per specifications of the Shipping Department in the warehouse.
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● Other warehouse duties and special projects as requested.
● Must maintain good attendance.
● Maintain safe work practices in the warehouse.
● Maintain safeguards of confidential warehouse company information. Project
IT Special Projects, 09/01/20 - Present, Build Servers from the Ground-Up on a popular client 'Discord' and provide customer satisfactory upgrades and advances to meet the customer needs.
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