Customer Service Representative

Shantay Abigayle Shaw

Gravel Lane District,

Hopewell Hanover

telephone 876-***-****

email; *******.*******@*****.***

Profile

Friendly and engaging team player and leader able to inspire staff to perform their best. Detail oriented and experienced restaurant manager passionate about food and beverages. A multi-tasker who excels at staff training and recruiting with a track record of inspiring great customer service and customer satisfaction. Regularly exceed sales goals. A master in the art of upselling.

Experience

·SEPTEMBER 2013 – DECEMBER 2013

NEV COSMETICS AND CLOTHING STORE

·assisting customers with their shopping needs

. cashiering

·FEBURARY 2014 -OCTOBER 2014

ALLIANCE ONE INC

·sending out calls and receiving call due to collection of funds

·assisting customers on products in which was bought.

·

·FEBRAURY 2017 – SEPTEMBER 2017

NORMAN’S COURT RESORT AND SKY RESTAURANT

·Customer Service

· Cashiering

housekeeping [cleaning rooms, ironing, doing laundries]

·checking in and out of guests

·AUGUST 2021 – TO PRESENT

ADVANCE CALL CENTRE

·Customer Service Representative

·Assisting with troubleshooting customers televison

·Assisting with making payments toward customer television and internet accounts.

ETECH

NOVEMBER 2024 - MAY 2025

. Customer service representative

. Assisting clients with presenting settlements for their debts

. Setting up payment arrangements for payments towards settlements

Education

2013 UPPER TREALAWNY VTI

FOOD PREPARATION AND WAITERING LEVEL 1 AND 2PENDING

2006- - 2010

ALBERT TOWN HIGH SCHOOL

ENGLISH LANGUAGE 3

HOME ECONOMICS AND MANAGEMENT 3

FOOD AND NUTRITION 3

2000– 2006

ALBERT TOWN PRIMARY AND INFANT SCHOOL

School leaving certificate

Skills & Abilities

Microsoft word,Excel, CRM, Salesforce

Activities and Interests

INTERESTS STRENGTHS

· Hospitality

· Customer Service

· Positive attitude, Leadership and the ability

·work under pressure

· Patience, Engaging Personality, Product

·Knowledge and Empathy

REFFERENCES

. Doctor Martina Clarke -Rhobe [MS]

Main Street, Albert Town P.O, Trelawny

Tele 876-***-****

. Dwayne Edward (Mr.)

Main Street Albert Town P.O Trelawny

Tele:876-***-****

Contact this candidate