Customer Service Client

Dwayne Greene

***** ******* *****, *** *******, TX 78254 ■210-***-**** ■ ***************@*****.***

Dedicated tower technician focused on building a strong customer base through effective communication.Diligent and focused with a strong commitment to providing superior client service.Courteous and prompt field service technician with superior customer service skills.I'm able to handle high pressure situations and resolve customer issues in a calm and courteous manner.

Promoted to lead cable installation

technician and site builder within one

month of employment

Complete several tower modifications

including monopoles/self support and

guyed towers

Experienced in the erection of

monopoles and self support towers

Completed several microwave dish

installations for various

carriers,including path alignment

Completed several small cell

installations for various carriers

Performed several task's associated with

the celluar industry including working

as a team to insure that the job gets done

safe and in time to meet a specific

deadline

Completed several installations for

various carriers which include

T-Mobile/AT&T/Verizon/NTelos/Sprint

/Cricket etc.

Complete several sites for bechtel with

zero infractions

I am comtrain certified/NWSA

certified/OSHA 30/First aid and cpr

Ironworker Helper, 05/2021 to Current

Fountain Construction / D.A.D.S – San Antonio, TX

Supported construction needs and completed diverse tasks such as [install metal siding for buildings and insulation] and [install windows for buildings]. Identified and reported safety hazards and observed all OSHA requirements. Professional Summary

Skills

Experience

Cleaned up debris from worksites and maintained organized equipment and tool storage. Conducted preventive maintenance of welding equipment and tools regularly. Maintained tools and equipment to provide continuous access. Aided in inspecting completed work to correct errors. Used power and hand tools to complete construction tasks. Maintained all equipment and tools and ensured the work area was clean and neat at all times by cleaning slag, rust, and grease to remove impurities. Tower Foreman, 07/2019 to 05/2021

SAC Wireless – Dallas, TX

Coordinated work activities between the managers, engineering team and quality control to meet the strictest performance standards.

Built templates and laid out job reference points for workers based on knowledgeable interpretation of job's specifications, blueprints and job orders. Trained workers in safety processes and gear, repair and maintenance procedures and operations to achieve the best level of performance from each person. Compiled detailed daily operational logs highlighting the team's time and production records, inventory data and quality assurance results. Maintained an adequate level of spare parts to handle expected maintenance requirements. Continuously monitored work areas and inspected equipment, protecting the employees by quickly correcting unsafe conditions.

Completed all assigned tasks prior to shift end.

Obtained all certifications required for the new T-Mobile L600 HPL3/LB3 installations. Completed several installations for the L600 project. Obtained NWSA(Nationl Wireless Safety Alliance)certification. Tower Foreman, 11/2018 to 06/2019

VELEX – San Antonio, TX

Maintained an adequate level of spare parts to handle expected maintenance requirements. Trained workers in safety processes and gear, repair and maintenance procedures and operations to achieve the best level of performance from each person. Coordinated work activities between the managers, engineering team and quality control to meet the strictest performance standards.

Compiled detailed daily operational logs highlighting the team's time and production records, inventory data and quality assurance results. Developed and implemented forward-thinking maintenance policies to keep all equipment operating at the peak level.

Built templates and laid out job reference points for workers based on knowledgeable interpretation of job's specifications, blueprints and job orders. Continuously monitored work areas and inspected equipment, protecting the employees by quickly correcting unsafe conditions.

Kept work area organized and cluĴer-free.

Required minimal oversight to complete job tasks, meeting all deadlines and goals. Participated in seminars and additional training to expand knowledge and skills. Tower Foreman, 02/2018 to 11/2018

Squan Construction – San Antonio, TX

Trained workers in safety processes and gear, repair and maintenance procedures and operations to achieve the best level of performance from each person. Developed and implemented forward-thinking maintenance policies to keep all equipment operating at the peak level.

Maintained an adequate level of spare parts to handle expected maintenance requirements. Estimated materials and labor costs for routine work and special projects assigned to the team.

Coordinated work activities between the managers, engineering team and quality control to meet the strictest performance standards.

Continuously monitored work areas and inspected equipment, protecting the employees by quickly correcting unsafe conditions.

Compiled detailed daily operational logs highlighting the team's time and production records, inventory data and quality assurance results. Completed several sites for the new small cell project. Pole erections/equipment installs/trenching and boring/and numerous other task's pertaining to and or related to the wireless industry.

Tower Foreman, 09/2017 to 03/2018

Wireless Network Group – Raleigh, NC

Trained workers in safety processes and gear, repair and maintenance procedures and operations to achieve the best level of performance from each person. Continuously monitored work areas and inspected equipment, protecting the employees by quickly correcting unsafe conditions.

Reviewed activities regularly to identify opportunities for improvement. Managed daily tasks consistently and sought out opportunities to go beyond requirements and support business targets.

Performed antenna and line installations.Performed sweepsand pim testing.Completed task's pertaining to and or related to the cellular industry. Tower Foreman, 11/2015 to 09/2017

Brook Hill Communications – Mechanicsville, VA

Continuously monitored work areas and inspected equipment, protecting the employees by quickly correcting unsafe conditions.

Developed and implemented forward-thinking maintenance policies to keep all equipment operating at the peak level.

Trained workers in safety processes and gear, repair and maintenance procedures and operations to achieve the best level of performance from each person. Maintained accurate records of production levels, inventory data, repair or maintenance statistics, and test results.

Compiled detailed daily operational logs highlighting the team's time and production records, inventory data and quality assurance results. Utilized downtime to perform routine tasks, preventing service delays. Monitored processes and recommended methods for improvement. Completed antenna and line installations for various carriers. Completed small cell installations for carriers such as Verizon,AT&T,etc. Completed task's pertaining to and or related to the wireless industry. Tower Foreman, 02/2014 to 11/2015

Technical Towers – Chesterfield, VA

Developed and implemented forward-thinking maintenance policies to keep all equipment operating at the peak level.

Maintained an adequate level of spare parts to handle expected maintenance requirements. Trained workers in safety processes and gear, repair and maintenance procedures and operations to achieve the best level of performance from each person. Maintained accurate records of production levels, inventory data, repair or maintenance statistics, and test results.

Compiled detailed daily operational logs highlighting the team's time and production records, inventory data and quality assurance results. Completed task's pertaining to and or related to the wireless industry. Tower Foreman, 02/2012 to 11/2014

Mile High Construction – Henrico, VA

Trained workers in safety processes and gear, repair and maintenance procedures and operations to achieve the best level of performance from each person. Continuously monitored work areas and inspected equipment, protecting the employees by quickly correcting unsafe conditions.

Coordinated work activities between the managers, engineering team and quality control to meet the strictest performance standards.

Estimated materials and labor costs for routine work and special projects assigned to the team.

Built templates and laid out job reference points for workers based on knowledgeable interpretation of job's specifications, blueprints and job orders. Completed task's pertaining to and or related to the wireless industry. Tower Foreman, 06/2010 to 02/2012

Domital Corporation – Philadelphia, PA

Maintained an adequate level of spare parts to handle expected maintenance requirements. Coordinated work activities between the managers, engineering team and quality control to meet the strictest performance standards.

Maintained accurate records of production levels, inventory data, repair or maintenance statistics, and test results.

Continuously monitored work areas and inspected equipment, protecting the employees by quickly correcting unsafe conditions.

Compiled detailed daily operational logs highlighting the team's time and production records, inventory data and quality assurance results. Maintained good working relationship with co-workers and management. Kept work area organized and cluĴer-free.

Completed task's pertaining to and or related to the wireless industry. Tower Foreman, 02/2005 to 05/2010

Farm's Communication – Haddonfield, NJ

Continuously monitored work areas and inspected equipment, protecting the employees by quickly correcting unsafe conditions.

Developed and implemented forward-thinking maintenance policies to keep all equipment operating at the peak level.

Estimated materials and labor costs for routine work and special projects assigned to the team.

Trained workers in safety processes and gear, repair and maintenance procedures and operations to achieve the best level of performance from each person. Compiled detailed daily operational logs highlighting the team's time and production records, inventory data and quality assurance results. Participated in seminars and additional training to expand knowledge and skills. Managed daily tasks consistently and sought out opportunities to go beyond requirements and support business targets.

Completed task's pertaining to and or related to the wireless industry. Tower Foreman, 10/2001 to 02/2005

Tower 16 INC – Joppatown, MD

Trained workers in safety processes and gear, repair and maintenance procedures and operations to achieve the best level of performance from each person. Continuously monitored work areas and inspected equipment, protecting the employees by quickly correcting unsafe conditions.

Built templates and laid out job reference points for workers based on knowledgeable interpretation of job's specifications, blueprints and job orders. Compiled detailed daily operational logs highlighting the team's time and production records, inventory data and quality assurance results. Maintained good working relationship with co-workers and management. Completed tower erections/tower modifications/full cellular site builds for various carriers. Cable installations from various heights/ shelter installations. Installed concrete foundations

High School Diploma: Welding/Machine Shop/Auto Mech./Carpentry, May 1990 Eastern Vocational Technical HS - Essex, MD

Graduated with honors.

Education

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