Administrative Assistant Customer Service

Monine Horn, Administrative Assistant

Pinon Hills, 92372, USA, 760-***-****, ************@*****.*** SUMMARY Dynamic Administrative Assistant with over 10 years of diverse experience in customer service, logistics, and healthcare support. Proficient in coordinating transportation logistics, managing schedules, and maintaining documentation with exceptional attention to detail. Demonstrated ability to build strong relationships and resolve issues efficiently. Committed to enhancing operational efficiencies and delivering high-quality service, ready to contribute significantly to organizational success.

WORK EXPERIENCE

11/2021 – 04/2022 Dispatch/Truck Broker, Northern AG Suppliers Urbandale, USA Coordinated transportation of goods between suppliers and customers. Negotiated competitive rates with carriers to secure cost-effective transportation solutions.

Monitored shipment statuses and provided timely updates to customers as needed.

Delivered exceptional customer service to build and maintain strong relationships with clients.

Utilized transportation management systems to effectively track and manage shipments.

Stayed up-to-date on industry trends and regulations relevant to transportation logistics.

Resolved transportation issues and delays quickly and efficiently. Maintained accurate records of all shipments and transactions. Communicated with drivers to ensure the timely delivery of goods. Collaborated with warehouse staff to strategically schedule and prioritize shipments.

10/2020 – 05/2021 Dispatcher/Truck Broker, JTA Pro Wichita, USA Negotiated favorable rates with carriers for efficient transportation services. Coordinated shipments from inception to completion for optimal service delivery.

Cultivated relationships with existing carriers and initiated new partnerships.

Resolved various transportation-related challenges that arose during logistics operations.

Provided exceptional customer service to ensure client satisfaction. Effectively communicated with internal teams and external partners to streamline operations.

Utilized transportation management software to enhance operational efficiency.

Tracked and traced shipments diligently to guarantee on-time delivery. 01/2020 – 04/2020 Super 10 Driver, Galloway Boys Trucking Rancho Cucamonga, USA Held a valid CDL license with a clean driving record. Possessed strong knowledge of DOT regulations governing commercial vehicle operation.

Demonstrated experience driving large commercial vehicles safely. Followed GPS navigation instructions accurately to ensure timely deliveries.

08/2015 – 12/2019 Roll Off Driver, Apollo Wood Recovery Inc. Ontario, USA Safely operated a roll-off truck to transport construction debris and waste materials.

Adhered strictly to DOT regulations and company safety policies. Maintained precise records of waste pickups and deliveries. Assisted with loading and unloading of materials as needed to facilitate operations.

Communicated efficiently with dispatch and customers regarding pickup and delivery timelines.

08/2003 – 10/2013 Medical Assistant, Desert Valley Medical Group Victorville, USA Assisted in medical procedures and examinations to support healthcare providers.

Communicated effectively with patients to schedule appointments and explain procedures.

Demonstrated a solid understanding of medical terminology and clinical procedures.

Followed HIPAA guidelines to safeguard patient confidentiality. Provided support to physicians and nurses during patient care activities. Ensured exam rooms were clean and adequately stocked with necessary supplies.

Administered medications as directed by healthcare providers. Maintained comprehensive patient records to support treatment protocols. Documented patient updates and relayed information to the healthcare team promptly.

EDUCATION

05/2015 – 07/2015 CR England Truck Driving School

Certificate

Fontana CA

06/2002 – 07/2003 ROP Serrano High School

Certificate

Phelan CA

SKILLS Transportation Management Negotiation

Customer Service Problem Solving

Organizational Skills Knowledge of DOT Regulations Medical Terminology Decision Making

Time Management Persuasive Speaking

Active Listening Multitasking

Conflict Resolution Communicator

Confident Problem-solver

Organized Focused

Contact this candidate