Data Center & Infrastructure Project Manager Whitespace & Colocation

JAZZ RUSSELL HODGES

SENIOR DATA CENTER PROJECT MANAGER DATA CENTER ADMINISTRATOR

Dallas, TX • 786-***-**** • *****************@*****.*** • linkedin.com/in/jazzhodges

PROFESSIONAL SUMMARY

Senior data center project management and administration leader with 15+ years of experience enhancing operational efficiency and resilience within data center environments, spearheading large-scale upgrades and migrations to optimize performance and security.

Excels in guiding cross-functional teams through complex projects, ensuring alignment with strategic business goals while adhering to ITIL standards and best practices, resulting in improved operational continuity and reduced downtime across multiple locations.

Adept at fostering collaboration with stakeholders and technical teams to identify issues and implement effective solutions, driving innovation and continuous improvement within data center operations while maintaining high service levels and client satisfaction.

CORE COMPETENCIES

Organizational Leadership Data Center Infrastructure Management Project & Program Management DCIM Implementation (Sunbird, ServiceNow CMDB, Rack Tables) Cloud Computing Network Provider Management Project Planning & Execution Client Relationship Management Risk Management Stakeholder Communication IT Infrastructure Planning Disaster Recovery & Business Continuity Agile & Scrum Methodologies Data Center Upgrades & Expansions Budget Management Resource Optimization Team Management

CAREER HIGHLIGHTS

Consulted on network upgrades for 3 critical production data centers supporting Bank of America's production environments, increasing network capacity from 10G to 100G with scalability to 200/400G for future needs.

Managed a cross-functional team of 45 across various departments at Bank of America to deliver a comprehensive backbone expansion and refresh the monitoring systems within critical production environments.

Attained 99.999% uptime by overseeing vendor management at Citrix Systems and oversaw daily operations of a high-volume data center spanning 5.6K sq. ft. with 3.6K devices and 1.5M+ watts of power, utilizing ITILv4, Agile, and Scrum methodologies.

Led operations for 4 production data center colo cages in EMEA and 2 in APAC for ServiceNow, while actively supporting the global data center operations team across 14 sites, both remotely and on-site.

Saved $25M at Motorola Mobility by driving a data center efficiency initiative that consolidated infrastructure, increased power density, and reduced operational expenses across multiple sites.

PROFESSIONAL EXPERIENCE

IT Project Manager IV BANK OF AMERICA, Plano, TX Mar 2023 to Present

Directed teams of engineers and leaders across multiple technology towers to implement a comprehensive 10G to 80G Intelligent Monitoring upgrade, ensuring enhanced DDoS attack resilience and improving Bank of America's ability to identify and defend against potential threats.

Led the planning, organization, and execution of internal customer migrations, consolidations, and lifecycle refreshes, while overseeing the creation and implementation of technical documentation and policies for Bank of America engineers and third-party vendors.

Provided strategic direction to Resource Managers for submitting change control requests to CAB and eCAB, coordinating scheduled maintenance, emergent hardware break-fix issues, and ensuring compliance with ITIL standards and industry best practices.

Collaborated with the PMO to guide deployments, implementations, consolidations, and decommissioning efforts, overseeing infrastructure refresh projects and ensuring alignment with long-term organizational goals and project objectives.

Coordinated Lift-and-Shift migration plans, aligning IT and Data Center operations with DevOps, R&D, Lab, and Engineering teams to ensure efficient data center production environment uptime across bank-owned sites in Arizona, Texas, and Virginia.

Data Center Consulting Manager SOGETI PART OF CAPGEMINI, Dallas, TX Oct 2022 to Feb 2023

Directed consulting efforts for data center operations across whitespace and colocation environments, leading customer engagements to ensure efficient management and seamless operation of their data center facilities.

Planned and executed client data center migrations, consolidations, and lifecycle refreshes, as well as on-site physical capacity deployments, implementations, consolidations, and decommissions while ensuring minimal operational disruption.

Guided the development of client-side documentation and policy creation, aligning Sogeti and Capgemini operations with industry best practices and ITIL standards to enhance data center management and governance.

Advised clients on scheduling and preparation for both planned maintenance and emergent hardware break-fix issues, ensuring alignment with ITIL standards and optimizing data center reliability through proactive management.

Acted as a primary point of contact for identifying and troubleshooting client issues, offering effective solutions to maintain data center uptime and support critical IT, DevOps, R&D, Lab, and Engineering operations.

Data Center Administrator & Engineer CITRIX SYSTEMS, INC., Ft. Lauderdale, FL Apr 2016 to May 2022

Directed and maintained live production infrastructure, overseeing system stability and implementing technical solutions to ensure optimal performance and operational efficiency within Citrix's data center environment.

Led on-site physical capacity deployments and equipment consolidations and enforced lifecycle policies to ensure hardware sustainability and adherence to Citrix's infrastructure management protocols.

Collaborated with network engineers, system administrators, database administrators, and corporate executives to execute project plans and achieve company goals, driving alignment between technical initiatives and strategic business objectives.

Scheduled and coordinated monthly maintenance activities and emergent hardware break-fix resolutions, adhering to ITIL change management standards to minimize downtime and enhance system reliability.

Defined and implemented both technical and business strategies, successfully building and migrating software and services across hybrid cloud and on-premises private cloud platforms to support Citrix's evolving customer success initiatives.

Data Center Deployment Lead SILVERBACK MIGRATION SOLUTIONS, Miami Beach, FL Jan 2016 to Apr 2016

Led the strategic consolidation and migration of a physical colocation build project, consulting with Silverback Migration Solutions to ensure the seamless integration of data center operations while managing all critical phases of deployment.

Drove communication between Citrix leadership, stakeholders, and technical teams to coordinate a multi-phase build schedule, facilitating an efficient transition from multiple locations into 1 fully consolidated data center.

Oversaw the installation of 75 racks, including copper, fiber, SAS, DAC, and power systems, while managing all structured cabling from distribution racks to associated pod racks to ensure efficient data flow and operational functionality.

Coordinated the on- and off-site efforts of vendors, value-added resellers (VARs), security teams, smart-hands personnel, and construction contractors to successfully complete the project within the set timeline and scope.

Data Center Operations Specialist (Contractor) SOUTHWEST AIRLINES, Dallas, TX Jul 2014 to Dec 2014

Monitored and ensured the availability and performance of networks and computer system environments, including hardware, operating systems, and batch processing within a multi-platform data center to maintain optimal operational efficiency.

Submitted production jobs using CA7 and Tivoli on mainframe infrastructure, diligently managing job scheduling and execution to ensure timely processing and adherence to organizational deadlines.

Resolved complex network, computer, and production issues by opening and tracking help tickets, escalating critical problems as necessary, and performing follow-up services through ServiceNow and Remedy, while adhering to change management best practices.

Senior Data Center Operations Engineer SERVICENOW, Kirkland, WA Oct 2012 to Feb 2014

Oversaw onsite providers, vendors, and VARs to enhance the capacity of physical cloud infrastructure by managing equipment lifecycle transitions and ensuring the effective upgrade of both last- and next-generation technologies.

Assessed the current states of all data centers through comprehensive gap analyses, FMEA audits, and evaluations of global cloud infrastructure assets, which identified critical areas for improvement and optimization.

Recommended necessary equipment replacements that aligned with budgetary constraints while ensuring the data centers operated efficiently and met future operational demands.

Developed and implemented future-state operations plans and standard operating procedures (SOPs) for each data center while tracking adherence to provider Service Level Agreements (SLAs) to ensure compliance with established performance metrics.

Senior Data Center Operations Engineer & Administrator SERVICENOW, Kirkland, WA Mar 2011 to Aug 2012

Led the successful technical operations and maintenance of 4 Tier III data centers located in Miami, FL, Elk Grove Village, IL, Ashburn, VA, and Sunnyvale, CA, which collectively encompassed ~12K sq. ft., supported 6K+ servers, and utilized 1.5M+ watts of power per site.

Guided multiple complex projects from conception to completion, including the successful centralization of the physical deployment of Hadoop and the Cassandra Cluster, enhancing the overall efficiency and performance across all sites.

Maximized uptime and solidified security protocols by devising comprehensive data center policies, including asset tracing, environmental monitoring, and detailed documentation of physical infrastructure, ensuring the integrity and reliability of operations.

ADDITIONAL EXPERIENCE

Telecommunications Field Technician • CLEARWIRE COMMUNICATIONS, Pompano Beach, FL

Network Operations Center (NOC) Technician II • LEVEL 3 COMMUNICATIONS, Atlanta, GA

CERTIFICATIONS AND TRAINING

Project Management Professional (PMP) Training Course (In Progress) Microsoft Certified: Azure Fundamentals Certified Data Center Designer (CDCD) Certified Data Center Technology Professional (CDCTP) Data Center Infrastructure Specialist (DCIS) Data Center Operations Specialist (DCOS) Data Center Operations Management (DCOM) ITILV4 Certified Central Office Equipment Installer Asynchronous Transfer Method DWDM & CWDM Configuration Testing

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