Customer Service Supply Chain
Resume:
ROBERT FLYNT
386-***-**** R.leonflynt@gmail.com Atlanta, GA 30349
Highly motivated and detail-oriented customer service professional, excellent at juggling multiple tasks and working under pressure. Broad industry experience includes Healthcare, Finance, Logistics, and HOA Management. Beacon Management Services Atlanta,
GA
Community Service Representative
08/2024 - Present
Answer phone calls, emails, and in-person inquiries from homeowners regarding HOA matters promptly and professionally.
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Resolve issues whenever possible, escalating complex problems to the appropriate management team if necessary.
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Process homeowner requests for maintenance repairs, including gathering necessary information, coordinating with vendors, and tracking progress.
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Update homeowner records with accurate information regarding contact details, property details, and account balances.
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Collect and process HOA fees, ensuring timely payments and following up on delinquencies.
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Prepare and distribute community newsletters, notices, and important updates.
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Coordinate with the HOA board and Property Manager on complex compliance issues.
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Geodis Atlanta, GA
Account Representative - Customs
Brokerage
05/2024 - 07/2024
Serves as the customer service liaison between the Company and the customer
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Maintain open communication with customers, carriers and vendors via phone calls, email, and video chat
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• Assist with questions, complaints, requests, tracking and tracing Processes Custom and OGA (other government agency) entries for clearance of goods into the United States
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• Ensures compliance regarding U.S
Government regulatory agencies such as FDA, EPA, FCC, Fish & Wildlife, etc
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• Handles accounting processes accurately and in a timely manner Coordinate shipments from airline, ocean piers and CFS (container freight station) to customer/consignee destination
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Sends information, document requests, and correspondence to company's employees, suppliers, service providers and/or U.S
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• Government agencies as needed
Transfix INC. Atlanta, GA
Senior Account Operations Associate
11/2022 - 02/2024
• Coordinated with internal teams to optimize workflow processes. Monitored daily operations to ensure compliance with organizational policies and procedures.
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• Trained personnel in operating procedures and best practices related Professional Summary
Experience
RF
to operations.
Managed incoming and outgoing communications with shippers via Issue Ticket Management System
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Reach out and resolve any issues or concerns that arise from the customer or the carrier via email, inbound and outbound calls
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Properly document and update existing issues and shipments by leaving detailed notes and notifying appropriate contacts
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• Follow-through on specific duties provided by department leadership Act as Proctor when department lead is out of office by ensuring team stays on task, conduct audits of tickets and provide any necessary feedback
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Created new and updated existing Standard Operating Procedure documents to assist with streamlining workflows
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For example, TMS MASTER LIST, RECKITT BENCKISER SOP, HOLDOVER REPORT SOP, MISSING TEMP REPORT SOP
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Currently working on a proposal for a new department to be added which would assist in the growth of Transfix as a whole
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Transfix INC. Atlanta, GA
Account Operations Associate
09/2021 - 11/2022
Work directly with our shipper's customers to help them navigate any challenges that arise in the shipping and logistics space
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Collaborate across teams to address, escalate, and resolve issues as appropriate
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Assist in developing new policies, procedures, and services that benefit all teams and customers
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Manage assigned accounts by providing daily updates and reports for Kraft Heinz, Mondelez, Procter & Gamble, and Reckitt Benckiser
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Worked closely with the Specialist and Account Manager to strengthen the business relationships between the Kraft Heinz, Mondelez, Procter
& Gamble, and Reckitt Benckiser and Transfix
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• Assisted in reaching out for new and overdue accessorial requests
• Assisted with OSD issues for Kraft and Reckitt Benckiser Manage a small scheduling team by ensuring appointments are being set in a timely manner and providing guidance via hourly and daily follow ups as well as group and individual huddles to provide clarity
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Delta Dental Plans Association
Alpharetta, GA
Customer Service Representative
11/2020 - 09/2021
Educated customers on company systems, form completion, and access to services
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Responds to basic telephone, electronic, written inquiries from dental or vision professionals, groups, subscribers and brokers or customers
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Expediently accesses reference materials to analyze and determine appropriate responses to telephone, electronic and written inquiries
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Communicates basic eligibility, benefits and claims status and forward specific inquiries as directed for priority resolution
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• Receive 25-50 inbound calls daily
Wing Factory Atlanta, GA
Server
11/2018 - 03/2021
• Greeted and maintained relationships with regular customers Explained menu items and suggested appropriate options for food allergy concerns
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Trained incoming staff on restaurant practices, culture and procedures to maximize job satisfaction and productivity
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Use POS system to place orders, manage bills and handle complimentary items for dissatisfied customers
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• Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals
Completed coursework towards Bachelor of Science in Business Administration Webber International University Babson Park, FL
May 2007
• Attention to detail • Creative problem solving
• Data entry proficiency • Process Implementation
• MS Office proficiency • Report Generation
• Billing • Customer service
• Administrative support • Vendor management
• Schedule Coordination • Setting appointments
Education
Skills
Contact this candidate