It Support Technician

Christopher Sanderlin

731-***-**** *****************@*****.***

IT SUPPORT TECHNICIAN

IT Support Tech with a certification in Microsoft 365 Certified: Modern Desktop Administrator Associate. Skills include troubleshooting, end-user support, repair and installation. Background in manufacturing and process improvement. Great communicator with a drive for excellence and results. U.S. Airforce Veteran.

EDUCATION/CERTIFICATION/TRAINING

Certification:

•Microsoft 365 Certified: Modern Desktop Administrator Associate (certified)

•CompTIA A+ (certified)

•MTA: Windows Operating System Fundamentals (certified)

•Microsoft MD-100/101 (certified)

•CompTIA Security+ (in progress)

•Lean Six Sigma (in progress)

•CCNA (in progress)

Education:

IT Certification Training, Lab Four Professional Development Center, Memphis, TN (2019 – 2022)

Bachelor of Science in Management and Organizational Development, Bethel University, McKenzie, Tennessee, 2012-2018

High School Diploma, Crockett Co. High School, Alamo, Tennessee

MILITARY:

Security Specialist, United States Air Force Veteran

COMPETENCY:

Networking

Microsoft Exchange Server( Adding Users and Groups to Global Address List, Email Setup, Generating Calendars and Folders in Outlook 16)

DNS Server ( Currently Training Related to CCNA Certification)

Firewall Configuration( Currently Training Related to CCNA Certification)

Cisco Switches ( Currently Training Related to CCNA Certification)

VPN Remote Access

Wireless Access

Network Connectivity

Cabling (Limited)

Software

Windows XP/Vista/7/8/10

Active Directory ( Password Resets, Unlock Accounts, Enable, Disable and Set up User’s Account)

Antivirus / Malware

Remote Access Software( RDP)

Kace Ticketing System

Dameware Remote Everywhere End User Support

VMware Horizon

Citrix

Cerner

Epic

Misecure

Haiku

Duo Mobile

Outlook 16

Zoom Installation

Hardware

Diagnostics and Repair for PCs and Laptops

Install and replace hardware

Printer/ Fax Troubleshooting

Desktop Scanners( Fi- 7160)

Mobile Device Support

Credit Card and Badge Readers

Zebra Printers

Routers and Modems

Avaya IP Phones

E- Signature Pads

Business Skills

Critical and Practical Thinking

Continuous Improvement

Quality

High Efficiency

Strong Interpersonal Skills

Leadership Skills

Effective Communication Qualities

Accountability

Adaptability

Integrity

Team-Oriented

Excellent Customer Service SkillSet

Strong Attention to Detail

WORK EXPERIENCE

Process Operator/Maintenance Environmental Tech, US Farathane 11/2012 – 7/2023

Attend to molding press

Ensure that all non-conforming products are placed in a scrap bin for disposition or disposal.

De-gate parts, as required at molding machine using specified equipment.

Perform any assembly required either manually or utilizing specialized equipment

Ensure safety precautions

IT Service Desk Agent, West TN HealthCare 7/2023 - Present

Assembly and disassembly of PCs, laptops, and other hardware

Troubleshooting and repairing hardware and component issues

Capable of installing operating systems and other software

Navigating through computer screens and software

Troubleshooting basic operating systems and software issues including blue screens and other errors

Password Resets, Unlock Accounts, Disable and Re-enable End User’s Accounts in Active Directory

Kace Ticketing System Utilization

Remote Access Software

Troubleshooting Wireless/ Wired Network Connections

Printer installation

Implementation of VDI Software Tool

Contributing Updates to the Knowledge base

Achievements/Awards

National Defense Service Medal; AF Overseas Ribbon-Short; AF Training Ribbon

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