Customer Service Representative
Resume:
ERIN PRICE
CONTACT
******@*****.***
Montgomery, TX 77316
PROFESSIONAL SUMMARY
Friendly Member Service
Representative skilled at building
rapport with customers while
addressing account questions,
resolving problems and seeking
sales opportunities. Attentive
listener with excellent
communication and
organizational abilities.
SKILLS
Customer service
Customer support
Call center experience
Member correspondence
Membership renewals
EXPERIENCE
MEMBER SERVICE REPRESENTATIVE May 2024 Current
BlueCross Blue Shield Of Massachusetts, Remote, Tx Utilized computer systems to research and record account information. Met productivity and quality KPI targets while delivering excellent customer experiences.
Navigated multiple systems to identify source of issue. Followed scripts to maintain good call control.
Served as friendly first point of contact for customer inquiries. PATIENT COORDINATOR Feb 2023 Jan 2024
UT Southwestern Medical Center, Dallas, TX
Collaborated with other departments to expedite and schedule tests, procedures and consultations.
Served as patient advocate, liaising with providers and insurance companies to meet patient needs.
Referred patients and coordinated paperwork to obtain healthcare support services.
Obtained pre-authorizations to remove patient barriers to healthcare. CUSTOMER SERVICE REPRESENTATIVE Jan 2021 Oct 2022 Navient, Remote, TX
Answered inbound calls to greet and assist customers with various needs and questions.
Addressed customer concerns and complaints and resolved issues promptly.
Resolved customer inquiries, complaints, and issues providing insightful solutions.
TECHNICAL SUPPORT REPRESENTATIVE Oct 2019 Feb 2021 Sutherland Global, Houston, TX
Documented and maintained detailed records of support requests, escalations, and actions taken.
Gathered information from multiple sources to make technical decisions or suggestions.
Guided users through detailed hardware installations and technical fixes via phone call, email, and live chat.
ORDER SELECTOR Apr 2019 Jul 2019
CVS Distribution Center, Conroe, TX
Followed picking and packing specifications for each type of product. Pulled products to fulfill outgoing orders and packed into boxes for shipping.
Verified inventory computations and compared inventory reports with physical stock.
E
P
SCHEDULING COORDINATOR Nov 2017 May 2018
Terminix, Lewisville, TX
Sent out scheduled appointment reminders to patients or clients via telephone or email.
Answered various scheduling inquiries from patients or clients via telephone or email.
Made timely changes and updated schedules via central scheduling system.
EDUCATION
HIGH SCHOOL DIPLOMA Jun 2001
New Haven Adult School, Union City, Ca
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