Administrative Assistant Customer Service

ASIA STANLEY

**** ******* ****** #*** **** Saint Louis, IL 62204 618-***-**** **************@*****.***

PROFESSIONAL PROFILE

Customer service oriented professional able to coordinate workflows and communicate effectively with co-workers, patients, and staff. Follow policies and guidelines to ensure consistent quality. Maintain and safeguard patient privacy and confidentiality.

Ultimate Medical Academy – HIPAA Essentials for Healthcare Professionals Certificate.

Written and verbal communication skills necessary to work with patients and healthcare providers.

Effective problem-solver and decision-maker, able to assess situations and identify solutions.

Pay close attention to detail for accurate and compliant documentation.

Strong organizational and time management skills with ability to establish priorities to meet timelines.

Communication Platforms – Zoom, Google Meet, and MS Teams.

Microsoft Office Applications – Excel, PowerPoint, and Word Type 75 WPM.

KEY QUALIFICATIONS

Medical Administrative Assistant Medical Terminology Medical Transcription

Patient Processing Patient Registration Medical Records Management

Check In Check Out Data Entry Release of Information HIPAA Compliance Medical Laws & Ethics

CMS 1500 Claim Form Billing Cycle Claims Appeal Process Medical Billing Knowledge Third Party Billing

Medicare Medicaid HMO PPO Insurance Verification Basic Coding Skills for ICD-10 & CPT Anatomy & Physiology

EDUCATION

Ultimate Medical Academy Associate of Science Degree / Health Sciences – Medical Administrative Assistant, 2025

Ultimate Medical Academy – Tampa, FL 01/2024 – 06/2025

Full Time Student: Medical Administrative Assistant

Introduced to the following concepts:

Medical terminology and general medical office procedures.

Customer service and performing administrative duties such as patient processing, medical records management, release of information, medical billing, and basic ICD-10 and CPT coding.

Electronic Health Records (EHR), CMS 1500 claim forms, Medicare, and Medicaid.

Medical ethics and compliance including HIPAA privacy and security guidelines.

PROFESSIONAL EXPERIENCE

The Penny Well Hotel – Saint Louis, MO 06/2024 – 09/2024

Housekeeper

Thoroughly cleaned assigned rooms in a results-oriented environment.

Promoted safety in guest areas by following strict procedures with respect to passkeys, entry to guestrooms, and reporting of suspicious activity.

Demonstrated commitment to maintaining high quality standards and attention to detail.

Worked efficiently to meet deadlines and safeguarded confidentiality of private information.

Macy’s – Fairview Heights, IL 03/2023 – 11/2023

Retail Cashier / Customer Service

Served as direct point of contact and delivered excellent customer service with a positive attitude.

Operated cash register, scanned merchandise, accepted payments, ensured accuracy of cash drawer, stocked shelves, and kept work area clean and organized.

Worked as part of a team and interacted with diverse customers and staff members.

PROFESSIONAL EXPERIENCE

Hilton Ball Park – Saint Louis, MO Housekeeper 06/2021 – 10/2021

Cerebral Palsy of Southwestern Illinois – Saint Louis, MO Housekeeper 02/2020 – 05/2020

Busch Stadium – Saint Louis, MO Buffet Attendant 06/2019 – 08/2019

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