Server, dining team member

Matthew Silva ************@*****.*** 561-***-**** Pittsburgh, PA

Experience

Host/Team Member Mercurios Shadyside, Pittsburgh, PA Spring 2025 – Present

● Currently providing exceptional guest service, managing reservations, and assisting with overall restaurant operations in a fast-paced environment.

● Ensures smooth flow of guests and operations, contributing to a positive dining atmosphere.

Team Member The Exchange Restaurant at Carnegie Mellon University, Pittsburgh, PA Fall 2021-Summer 2022

● Interacted effectively with a diverse student and faculty population, fostering positive relationships and creating a welcoming environment.

● Accurately and quickly processed customer orders and transactions in a high-volume setting.

● Maintained a clean and organized workspace, ensuring efficient operations. Server Fogo de Chão Brazilian Steakhouse, Pittsburgh PA Summer 2018

● Provided a premium customer experience, anticipating needs and ensuring guest satisfaction in an upscale environment.

● Engaged with clientele on a personal level, demonstrating excellent interpersonal communication and product knowledge.

● Guided customer selections, enhancing their dining experience. Team Member Dunkin, Deerfield Beach FL Summer 2017

● Directly interacted with customers, accurately taking orders, handling inquiries and complaints effectively.

● Processed cash and electronic payments efficiently and accurately.

● Contributed to maintaining a clean and organized store environment. Administrative Assistant to the Doctoral PsyD Program Carlos Albizu University, Miami, FL

May 2023 – May 2024

● Provided comprehensive administrative support, including managing office operations and documentation.

● Collaborated with students and faculty in a predominantly bilingual environment to organize events and ensure accessibility.

● Demonstrated strong organizational and problem-solving skills in a professional academic setting, applicable to restaurant coordination. Research Experience (Transferable Skills)

Research Assistant UPMC EMBRACE Lab, Pittsburgh, PA May 2024 – May 2025

● Developed skills in participant recruitment and retention, involving meticulous record-keeping and clear communication.

Research Assistant JK Lifespan Development Lab, Virginia Tech, Blacksburg, VA 2022-2023

● Utilized precise data collection methods, emphasizing accuracy and attention to detail. Research Assistant Science Practice and Integration Lab (SPI) Lab, Virginia Tech, Blacksburg, VA 2022-2023

● Conducted data analysis, demonstrating analytical and problem-solving abilities useful for operational insights.

Education

Bachelor of Science in Psychology, Clinical Concentration Carnegie Mellon University, Pittsburgh, PA May 2022

● Dean's List: Fall 2021, Spring 2021

Post-baccalaureate Research and Education Program (PREP) Scholars Program Virginia Tech, Blacksburg, VA 2022-2023

Skills

Restaurant & Hospitality: Guest Service Excellence, Point-of-Sale (POS) Systems, Efficient Transaction Processing, Order Taking (in-person/phone), Table Service, Reservation Management, Customer Relations, Food & Beverage Knowledge, Cash Handling, Bussing, Expediting, Team Collaboration, Inventory Assistance (basic), Maintaining Cleanliness Communication & Interpersonal: Clear & Concise Communication, Active Listening, Problem-Solving, Conflict Resolution, Adaptability, Building Rapport with Diverse Clientele, Multitasking

Organizational & Administrative: Meticulous Record-Keeping, Data Management, Scheduling Support, Process Improvement, Time Management

Languages: English (Native), Portuguese (Native), Spanish (Proficient)

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