Scrum Master Project Management

Jean-Patrick Guichard

*************@*****.*** 202-***-**** linkedin.com/in/jeanpatrickguichard

SUMMARY

Senior Scrum Master with over 12 years of experience leading cross-functional teams in healthcare and diverse industries. Expert in facilitating Agile ceremonies, coaching teams, and removing obstacles to boost performance and ensure high-quality product delivery. Brings 10 years of project management expertise to optimize workflows and drive continuous improvement.

SKILLS

Agile & Scrum: CSM, Agile Methodology, Agile Framework, Scale Agile, Agile Coaching, Agile Process, Kanban, Waterfall Methodology

Tools: ServiceNow, Rally, Jira, Confluence, Azure DevOps, VersionOne, Salesforce, SharePoint

Project Management & Process: Change Management, Process Improvement, Release Planning, Budgeting, Business Requirement Gathering, Strategic Planning

Communication & Interpersonal: Communication, Communication Skills, Interpersonal Skills, Cross-Cultural Skills, Organization Skills, Conflict Resolution, Adaptability

Analytical & Leadership: Problem Solving, Analytical Skills, Team Management

WORK EXPERIENCE

Bank of America/TCS, Atlanta, GA 2/2025 - Present

Scrum Master/Agile Project Manager

Managed all stages of the project life cycle including project initiation, scope definition, project schedule, release plans and ensuring ability to measure risks and mitigate. Allocated resources to different teams to meet deadlines.

Utilized Azure DevOps to manage project workflows, track progress, and ensure transparent communication of backlog, progress, risks, and metrics, following standardized best practices

Led and coached high-performing product delivery teams, successfully implementing Agile methodologies and driving efficient, on-time releases.

Experienced in customizing and configuring Microsoft Dynamics CRM to meet specific business needs, including modifying workflows, entities, forms, and reports to optimize user experience and functionality.

Implemented and maintained Azure DevOps (ADO) pipelines to automate build, test, and deployment processes, enhancing team efficiency and project delivery timelines.

Facilitated the delivery of a web and mobile interface for the delivery of mobile services to cooperate and individuals’ clients.

Work with Product Owner to manage the product backlog and roadmap and develop projects work plans.

Document requirements using the right level of detail for the development, quality assurance, and support team

members.

Familiar with cloud technologies like Azure and AWS, ensuring seamless integration and deployment of cloud-based solutions.

Familiar with project portfolio management (PPM) tools.

Facilitated and supported all scrum events: Daily Scrum, Iteration Planning, Iteration Review, Iteration Retrospective, Backlog Refinement, and Program Increment (PI) Planning which in turn resulted in cohesive and on time deliver for the scrum teams within the Agile Release Train (ART).

Developed comprehensive dashboards and reporting metrics to visualize project progress, track the flow of value, and support informed decision-making in Agile environments.

Collaborate with Product Manager to plan roadmap execution based on estimates and capacity; also identify risks to the plan.

Molina Healthcare/Infinite - Remote 03/2024 – 12/2024

Scrum Master/Agile Project Manager

·Scrum Master actively leading a squad of 14 developers in the implementation of data migration from HEDIS Engine, extracting files from Claimsphere, FTP and loading to Inovalon.

·Ensured teams have clearly defined and enforced definition of ready (DOR) and definition of done (DOD).

·Leverages the Jira tool as the means to track work and status success, issues, risks and dependencies

·Monitored progress using the iteration report, velocity, burn up and burn down charts.

·Coached the scrum team and stakeholders where necessary to agile practices as outlined by the Scrum Framework.

·Manage the Scrum Event calendar to ensure all event meetings are held and stay within the time box.

·Coordinated with SME, Leads and developers in completing code, development, file extract, and unit testing of stories based on the mapping sheets. Coordinate with QA and dev team to fix, test and close bugs.

·Facilitate all scrum ceremonies, to include sprint planning, daily stand-ups, sprint reviews/demos, and retrospectives.

·Manage the project backlog, work with onsite and offshore leads to plan all the project sprints.

·Support, coach and mentor team members. Track daily sprint progress and maintain schedules; and manage resource allocation.

·Prepared and aided in documenting artifacts like the Project Scope and Vision, the Project Charter, Business Requirements Document (BRD), Functional Requirement Document (FRD) and Systems Requirements Specification (SRS) document by collaborating with business owners and Subject Matter Experts (SMEs).

·Prepare project release plan, maintain project timeline, and monitor progress against the project goals.

·Work with QA team for creating unit test cases, continuous testing and integration.

·Utilized Azure DevOps, Confluence, SharePoint, excel, and PowerPoint to manage and share relevant communication to team members and stakeholders.

·Direct on-boarding of new recruits, to include SOP, DB access request and following up until fulfillment.

Mercedes Benz/Vantage Point Consulting, Sandy Springs, GA 06/2023 – 03/2024

Scrum Master/Agile Project Manager

·Lead the adoption and implementation of Agile methodology. Facilitated the Agile Methodology, coaching on Agile best practices, and the scrum ceremonies.

·Collaborated with Service Leads, Scrum Masters to identify, document and implement various organizational standards.

·Facilitated, coached and guided SAP/4HANA development teams in using Scrum framework to deliver project efficiently.

·Fostered strong collaboration between cross-functional teams, promoting transparency and effective communication to ensure successful product delivery.

·Guided developers in the identification of potential risks, impediments, and dependencies, working proactively with other Scrum Masters to resolve and mitigate risks that may impact timelines and deliverables.

·Collaborated with infrastructure team to develop pragmatic AWS cloud migration strategy and defining delivery architecture.

·Monitor various vulnerability reports and ensure that the outlined SLA is followed, and vulnerabilities are equally distributed to teams for fixes.

·Used ServiceNow as Scrum Board; track and distribute ServiceNow tickets to appropriate team member for completion per SLA.

·Supported integration testing between SAP/4HANA and non-SAP systems, ensuring seamless data flow across platforms.

·Worked closely with the developer to ensure that all the issues were addressed and to customize Salesforce.

Delta Airlines/Cognizant, Atlanta, GA 11/2021 – 06/2023

Release Train Engineer

·Worked for Delta Mobile as the delivery manager for 5 to 6 Pods of five developers to drive continuous improvement via facilitating engagements with Pods; Worked with the Platform and DevOps team on process improvement. Used Azure DevOps (ADO).

·Administered all the aspects of the project lifecycle (SDLC) including stakeholder management, feasibility studies, cost-benefit analysis, impact analysis, risk analysis, defect management and change management.

·Worked with Pods, infrastructure, UAT on continuous deployment of the mobile application features.

·Communicated product vision with operations, infrastructure, IU and IT management and developers using Agile methodology to ensure that all teams on the same page as shared by business.

·Lead and direct planning, tracking, and reporting all project milestones and release schedules.

·Coached four Scrum Masters to increase their teams' understanding of Agile principles and process improvement. Work with Pods to meet their program objectives.

·Facilitated Agile Release Train (ART) ceremonies (SoS, Pod Sync, PO, Weekly Status Reports, program backlog refinement, etc.).

Humana/Atos Syntel, Louisville, KY 02/2021 – 11/2021

Scrum Master

Worked with healthcare business team to consolidate multiple Waterfall and Agile projects into one single backlog to track progress towards meeting of goals.

Guided the team and organization on how to use scrum & agile practices and methodologies.

Investigated old tickets in ServiceNow and work with team members to follow up and close.

Facilitated Scrum ceremonies, to include daily scrum, sprint review, backlog grooming and planning meetings.

Worked with team in the refinement, splitting, estimating user stories.

Facilitated backlog grooming meetings, sprint reviews, demos, and retrospectives in a way that ensures full team’s engagement.

Track and distribute ServiceNow tickets to appropriate team member for completion per SLA.

InterContinental Hotels Group (IHG), Atlanta, GA 02/2019 – 01/2021

Scrum Master/Agile Project Manager

·Lead the HR IT department transformation from Waterfall to Agile methodologies.

·Provided guidance/coaching to Business Analyst & Product Owner on estimating user stories.

·Collaborate with HR Product Owners/Business Partners to ensure effective product backlog refinement.

·Developed a process to convert ServiceNow request to Rally backlog.

·Guided and Coached the Scrum Team and organization on how to use Agile/Scrum practices and values to delight stakeholders.

·Worked with MyLearning HR Technology in managing roadmap, project governance, execution and budget.

·Expertise in writing User Stories based on INVEST criteria and Acceptance Criteria and aided product owners in determining Minimum Viable Product (MVP), Minimum Requirement feature (MRF), and Minimum Marketable Feature (MMF).

·Directed new MyLearning course request process in clarity and assign team members.

·Worked collaboratively with Business and IT partner teams to support development and software delivery.

GRAVITAS CAPITAL ADVISORS, Washington, DC 03/2015- 02/2019

Scrum Master/Agile Project Manager

·Worked with the Project Owner in identifying and prioritizing user stories to identify those that would make up the Product Backlog, created and documented acceptance criteria, estimation, and prioritization for product releases.

·Facilitated, coached and guided SAP/4HANA development teams in using Scrum framework to deliver project efficiently.

·Worked with Salesforce developers to configure Salesforce to meet the needs of the company.

·Worked with stakeholders to gather business requirements provided solutions in SAP.

·Supported integration testing between SAP/4HANA and non-SAP systems, ensuring seamless data flow across platforms.

·Documented all the issues and deficiencies with the Salesforce features and recommended fixes.

DKW COMMUNICATIONS, Inc., Washington, DC 11/2012 - 01/2015

Scrum Master/Project Manager

·Used agile project management methodologies to design, develop, and deploy a $5M+ portfolio of web- and mobile-based software projects for US General Service Administration (GSA).

·Oversaw the management of project, ensuring they are delivered on time, within scope and on budget.

·Supervised a team of five, directed and evaluated website development for the Automated Guidance Directive System. Evaluated software development and made recommendations for improvements for elimination of potential problem.

·Oversaw budgeting, assignment of personnel, supervision, and performance monitoring, serving as a single point of contact for the GSA/PBS COTR.

EDUCATION

Bachelor of Arts (BA), Black Studies, 1990 San Francisco State University, San Francisco, CA

CERTIFICATIONS

SCRUM Master Certified SAFe 6.0 Scrum Master Certified PMP in Progress

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