Customer Service Services Representative Remote
Resume:
Octavia O'Neal
Hard-working diplomatic worker
San Antonio, TX 78247
**************@*****.***
Professional Summary
I’m looking for a dependable, and financially stable career who offers growth opportunities and sticks to their promises.
Authorized to work in the US for any employer
Work Experience
Provider / Member Services Representative
GlowTouch llc-San Antonio, TX
October 2022 to Present
I help assist Providers with their members vision insurance. I verify member eligibility for vision benefits. I provide authorization numbers numbers and plan codes for members receiving benefits. I’ll look up members information with member ID number, or name and date of birth search. I now assist members as well with providing great customer service and fulfilling their needs such as locating a near provider, guiding them through the website to enroll in benefits, as well as submitting claims for reimbursements. I verify benefits for members as well. Let them know what they are eligible for or when their next available date will be to be able to have coverage for benefits. Appointment Scheduler Sales Advisor
Best Buy-San Antonio, TX
January 2021 to March 2023
Best Buy Sales Consultants excel at selling products and services, working closely with other members of the sales team. They accumulate the appropriate knowledge and expertise through continuous learning and self development. Cleaning duties consist of sweeping, wiping, sanitizing the cashier and customer service area as well as dusting and cleaning the product displays and shelves. In charge of scheduling appointments for current and upcoming customers on a daily basis. Security Officer/Receptionist
W. W. Grainger Industrial-San Antonio, TX
March 2020 to October 2022
My duties are to Monitor CCTV cameras on the Grainger facilities. I make badges as well as activate and deactivate them. I secure the building on all floors. I do clerical tasks on the desktop computer everyday that are requested of me by the Site Manager. Cleaning duties consist of sanitizing, handing out masks and cleaning desk area.
Insurance Sales Agent Remote
State Farm-San Antonio, TX
November 2016 to August 2019
Explains various insurance policies and products to potential and existing clients; guides clients in selecting coverage to best meet their needs. Suggests modifications and updates to clients existing insurance policies. Builds customized insurance policies and packages to meet clients needs. Production Partner
HEB Warehouse-San Antonio, TX
February 2016 to April 2017
Inventory counts before and after daily tasks. This process consists of cutting, processing, packaging and shipping finished product to retail grocery
stores.
This plant is located at the main distribution center for H.E.B Grocery in San Antonio. The distribution center includes HEB's milk plant, bakery, dry goods storage, frozen food distribution warehouse and truck facility. Cleaning duties consist of wearing the proper PPE and sanitizing the work area. Education
High school diploma or GED
St Philip's College
Skills
• Picker packer (2 years)
• Warehouse experience
• Warehouse Distribution Experience
• Associate (3 years)
• Customer service (5 years)
• Stockroom (3 years)
• Cleaning (5 years)
• Load & Unload
• Shipping Receiving (2 years)
• Security
• Dietary Aide Experience
• Warehouse Associate (4 years)
• Meal Preparation
• Packing (2 years)
• Materials Handling
• Cooking
• Troubleshooting (1 year)
• Pallet Jack (1 year)
• Picker (2 years)
• Shipping (2 years)
• English
• General Labor (5 years)
• CCTV
• Order Picking
• Cash handling (6 years)
Certifications and Licenses
Food Handlers Certification
Present
A certificate to be able to handle food.
Additional Information
Skills
Customer Service (5 years), Cash Handling (5 years), People Skills (10+ years), Industrial, Warehouse Associate, Picker Packer, cleaning technician.
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