Customer Service Administrative Assistant

GALE APODACA

**** ****** **. *********, **. ***** Cell 443-***-**** *********@****.***

QUALIFICATIONS

Seasoned driver education professional with Law Enforcement experience working for both the State of Maryland and the Federal Government. Possess the demeanor to work with varied populations and provide superb customer service.

Demonstrated abilities in the education field, clerical duties and record-keeping tasks. Strong communication and organizational skills, highly driven, and possess professional work ethic.

PROFESSIONAL EXPERIENCE

Sunny Road Driving School, Davie, Florida 5/2021-PRESENT- CERTIFIED DRIVER EDUCATION INSTRUCTOR

Continuing to provide theoretical and applied training aimed at developing students driving abilities

Provided students with exam preparation for their State of Florida Driver’s Exam

Provided instruction in behind-the-wheel

Drive on Time Driving School, Berlin, Maryland 03/2017-04/2021- CERTIFIED DRIVER EDUCATION INSTRUCTOR

Provided theoretical and applied training aimed at developing students driving abilities

Administered examinations

Official documentation of student performance for the Maryland Motor Vehicle Administration

Provided instruction in the classroom and behind-the-wheel

Mr. Appliance, Baltimore, Maryland 03/2016-03/2017- ADMINISTRATIVE ASSISTANT

Customer care specialist

Parts requisitioning

Appointment scheduling

Organize technician routes

Dispatching duties

State of Maryland Division of Community Supervision, Easton, Maryland 10/2004-11/2012- SENIOR AGENT

Supervised individuals on community-based sentences, such as electronically monitored home detention, and provided field supervision of probationers. Assisted in the service of Warrants and Summonses

Extensively interviewed probationers and parolees regularly to evaluate their progress in accomplishing goals and maintaining the terms specified in their probation/parole contracts and rehabilitation plans

Managed the GPS Program to track Sexual Offenders

Federal Reserve Bank of Richmond, Baltimore, Maryland 2001-2003- POLICE OFFICER

Monitored and authorized entrance of employees, visitors and couriers having business with the bank

Operated the security camera systems of the bank

Monitored and adjusted controls that regulate building systems

Managed security schedules

Answered alarms and investigated disturbances and irregularities of the interior and exterior of the bank, inspected all vehicles entering the bank property

United States Supreme Court Police, Washington, DC 1984-1991- POLICE OFFICER

Provided physical security/protection for the Supreme Court Justices

Conducting regular building and ground patrols

Inspected incoming mail and packages

Responded to reports of suspicious activities

Made arrests at illegal demonstrations on court grounds

EDUCATION

University of Maryland, College Park, Maryland

B.A. in Criminal Justice

SKILLS

Florida Certified Driving Instructor Licensed Medical Insurance Agent Microsoft Office

Certified in CPR, AED and First Aid American Heart Association

Bilingual Spanish

HONORS AND AWARDS

Recipient of the Easton Police Department’s Civilian Award for Bravery 2008

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