Customer Service Representative
Resume:
Shawna Urquhart
Customer Service Representative
Chicago, IL 60638
****************@*****.***
Cutsomer Service Representatives
Authorized to work in the US for any employer
Work Experience
Customer Service Representative
ComEd - Oak Brook, IL
February 2023 to Present
1. Inbound out bound call center
2. Electric supplier
3. Schedule electrical jobs
4. Report outages
Customer Service Representative
OppLoans - Chicago, IL
November 2021 to February 2023
Inbound and outbound calls to collect on past due and written off accounts. Take payments on active accounts, reschedule payments and assistance with specific letterhead request. Top 5 Earning Rep
Sales Manager
AT&T - Chicago, IL
March 2018 to June 2021
Elite care Inbound call center providing white glove customer service to our top 1% clientele. Adding services making account adjustments handling billing concerns
• I've had the ability to create presentations regarding different programs and systems such as Fame/ One and Done metrics
• Apprenticed several teams
• Summit Winner/ Highest Honor Award given
• Platinum Pinnacle Award Winner
• Several focus groups
• Time management sensitive information submitted for every agent
• Training of new onboarding agents
• Team Lead assistant over seeing and guidance of reps providing one on one and Team support to ensure positive growth and development
Loan Officer
Money Max LLC - Chicago, IL
August 2017 to March 2018
Loan processor/ data entry clerk
ComOpps Field Liason
COMCAST - Elmhurst, IL
September 2015 to September 2017
• Inbound Dispatch servicing technicians with jobs
• Providing resolution that aid in job completion. Customer Service Representative
Loyola University Medical - Maywood, IL
February 2015 to September 2017
• Answering high volume of calls routing them to different departments. Taking messages for the doctors. Scheduling callbacks
Facilitator
Family Focus - Chicago, IL
November 2011 to June 2012
• Advisers to student organizations
• Instructed and monitored students
• Enforced all administration policies and rules governing students
• Monitored students' progress, and provided students and teachers with assistance in resolving any problems
Collection Agent
Equitable Recovery Solution - DeKalb, IL
September 2006 to January 2011
• Reviewed collection reports to certain status of collections-and-balances outstanding
• evaluate the effectiveness of current collection policies
• Organized collection work load according to degree and amount of delinquency
• Out-bound calling to clients to collect on past-due accounts
• Accepted in-bound calls from clients to pay past-due accounts Education
General Education Diploma
Kishwaukee College - Malta, IA
January 2005 to May 2005
High school or equivalent in Nursing Assistant
Kishwaukee College - Malta, IL
2005
Skills
• Lending
• Customer Service (10+ years)
• Customer Care
• CSR (10+ years)
• Customer Support
• Call Center (8 years)
• Word Processing (3 years)
• Accounting
• Clerical Experience (10+ years)
• Mortgage Servicing
• Loan Officer Experience
• Google Docs (10+ years)
• Typing
• Microsoft Outlook
• Manufacturing
• Data entry
• Microsoft Excel
• B2B (2 years)
• Communication skills
• IT
• Microsoft Office
• Data collection (10+ years)
• Negotiation
• Credit Analysis
Awards
Platinum Pinnacle Award
January 2020
Highest Award provided with At&t provided only to those who consistently provide excellent numbers and top management
Certifications and Licenses
Certified Nursing Assistant (CNA)
May 2005 to Present
NMLS
Assessments
Work style: Reliability — Proficient
July 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Administrative assistant/receptionist — Proficient May 2021
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
I am a very fast learning with drive and ambition and the will to be great!
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