Systems Analyst Third Party
Resume:
Spring, Tx *****
***************@*****.***
https://linkedin.com/in/john-henry-gilley/
John Henry Gilley
EXPERIENCE
Harte Hanks – Remote Worker
Specialized Support, Max/NBA/Abbott/Deloitte/FEP BCBSA
May 2021 – Present
Provided comprehensive support, including Tech Support (SW/HW), Network Support(SOHO), User Accounts, FA/UA, and billing in a multi-interface/platform environment.
Ensured a seamless user experience, focusing on complete customer satisfaction.
Leveraged Salesforce, Zendesk, TEAMS, O365, ZOOM, TMS, NICE, Cisco WebEx, Avaya, SRW, AWS Workspace, AVD, VMWare and Tehama for remote work.
Sykes – Remote worker
Product Support, Intuit
Feb 2021 – May 2021
Supported end users and tax preparers utilizing TurboTax software across various platforms (web client, Windows, MacOS).
Provided in-depth knowledge of the tax preparation process, form groupings, IRS policy, and raw data utilization within the application.
Utilized Salesforce for customer-facing tool, along with Slack, Adobe Connect, and an extensive knowledge base.
Mincron, Houston
Senior Systems Analyst
Dec 1999 - Feb 2000
Developed JAVA/JAVA Server Pages with IBM WebSphere.
Installed and configured software tools such as Install Shield, Visual Age for C/C++, and Visual Age for JAVA.
Developed C in the AS400 environment to provide access to data for web application front end.
Collaborated closely with end user groups to enhance software capabilities.
Valic, Houston
Network Analyst- Onsite Consultant
May 1997 - Sept 1997
Troubleshot and managed networks across multiple locations using NA Sniffer. WAN consisted of a meshed Frame Relay supporting Token ring and Ethernet LANs.
Performed trend analysis and conducted performance tuning using HP OpenView for SUN in master/slave configuration. Collaborated with NA Sniffer in master/slave configuration to establish acceptable thresholds through baselining.
Managed network operations using HP OpenView for SUN, overseeing a master console and three slave consoles, in addition to utilizing NA Sniffer with a master console and four slave consoles.
Tracked and updated open tickets in a Ticketing system developed in Lotus Notes.
Prudential, Houston
Network Analyst-Onsite Consultant
Jan 1997 - May 1997
Diagnosed network issues using NA Sniffer, overseeing a master console and five remote slaves, managing LANs at 129 locations in a multi-tiered star configuration. Implemented HSRP and back up T1s through different POPs with telco utilizing three Cisco 7000 routers, later migrating to two Cisco 7500 routers.
The LANs comprised Cisco 2500s, 4000s, 4500s in a token ring environment, with a server farm interconnected on multiple FDDI/CDDI rings in an IPv4 environment.
Supported legacy applications in a healthcare environment for Prudential Healthcare South (Prucare HMO) through the deployment of several Novell SNA Gateways.
Maintained a modem network providing out-of-band management for all network devices.
Implemented IPv4 tunneling using FST to transmit SNA traffic from token ring attached controllers (IBM/NCR).
Conducted trend analysis and performance tuning of the network using IBM NetView, followed by migration to Tivoli after IBM’s acquisition of Tivoli, with Cisco Works serving as the granular management tool for the Cisco devices.
Aided developers in enhancing networking code (VB with C++) utilizing Sniffer for packet traces.
Monitored and tracked open tickets in the ARS ticketing system.
Landmark Graphics, Houston
Senior UNIX Administrator
Sep 1996 - Jan 1997
Managed and administered a heterogenous environment consisting of 35+ UNIX servers, including SUN, SGI, IBM, supporting multiple development teams in a multi-product environment.
Implemented and utilized various essential services such as NIS, NFS, DNS, Sendmail, Amd automounter, INN/C News USENET servers, ORACLE 8.x, Legato, Lotus Notes for Unix.
Proficiently worked with scripting languages and tools including Bourne Shell, PERL, Tcl/Tk, C, Makefile.
Performed various application installations and provided comprehensive support to ensure smooth operation and functionality.
Ulysses Telemedia, Houston
System Analyst
June 1996 - Sep 1996
Managed Cisco switches/routers for corporate hosting operation.
Designed and implemented secure Internet connectivity for corporate networks.
Strengthened DMZ security by implementing Access Control Lists (ACLs) for granular port-level security.
Performed system hardening on SUN/SOLARIS, IRIX, AIX platforms to enhance security and ensure robust system configurations.
Configured and secured Sendmail, DNS, INN/C News, and POPMAIL.
Administered Netscape, IIS, Apache webservers.
NSE, Inc., Houston
Network Administrator
Nov 1995 - June 1996
Cisco routers, Bay Networks concentrators, switches, routers
Served as a Systems Administrator, overseeing and maintaining a homogeneous SUN/SOLARIS environment.
Maintain ORACLE 6.x database.
Configured and secured Sendmail, DNS, INN/C News, and POPMAIL
Administered Netscape, IIS, Apache webservers.
Configured Network Management System (NMS) stations, such as HP OpenView and NetView, for multiple clients in the Houston area to effectively monitor and manage network infrastructure.
Managed the administration of the ARS (Action Request System) platform, ensuring proper functioning and optimization of the system for efficient ticket management and tracking.
Brown and Root, Houston - Network Administrator
Nov 1994 - Nov 1995
•Cisco routers/switches, Bay Networks concentrators, switches, Synoptics concentrators, Lattisware hubs.
•Reengineer data center with switched ethernet/FDDI rings.
•System hardening on SUN/SOLARIS, AIX
•Config Sendmail for MTA to Internet.
•NMS installation and maintenance.
•Trend analysis and Performance tuning based on gathered stats from NMS.
M.W. Kellogg, Houston Network Analyst
Apr 1993 - Nov 1994
•Cisco routers, SynOptics concentrators, Channel banks, IDNX TDM.
•Maintain NMS(SunNet Manager, Lattisware Suite).
•Produce weekly utilization/usage/outage reports. banks.
Interfacing, Inc., Houston - Lead Installer
May 1991 - Apr 1993
•Install all facets of network cable infrastructure for multiple customers.
EDUCATION
Alvin Community College, Alvin, Texas
August 2002 - December 2004, Alvin
Completed associate in liberal arts, Magna Cum Laude.
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