Customer Service Representative

Madelyn Zamora

323-***-**** ***********@*****.*** Bell, CA 90201

PROFESSIONAL SUMMARY

Dedicated and detail-oriented Customer Service Representative with experience supporting distribution center operations in fast-paced environments. Proven ability to communicate effectively, resolve customer inquiries with professionalism, and maintain organized, accurate records. Adept at multitasking and problem-solving under pressure, with a strong commitment to providing high-quality service. I am currently pursuing a Bachelor of Science in Mathematics Education at California State University, Long beach and have obtained an Associates of Arts Degree from Cerritos College. Seeking to leverage strong communication skills, organizational abilities, and academic background in roles related to customer service or mathematics tutoring. Committed to fostering understanding and delivering meaningful support – whether assisting clients or helping students succeed.

KEY SKILLS

Costumer Relationship Management Conflict Resolution Verbal and Written Communication Active Listening Empathy and Patience Call handling and Email support Problem solving Time Management Data entry Microsoft Office Suite (Word, Excel, Outlook, Sites)

TECHNICAL SKILLS

Learning Management Systems from a student’s perspective (e.g., Canvas, Blackboard) POS and Order management systems Silver Bullet Software Cadence Manager Python programming

WORK EXPERIENCE

Customer Service Representative Dependable Distribution Center Los Angeles, CA 90023 October 2022 – Present

Serve as the primary point of contact for clients and carriers, ensuring prompt and courteous communication via email and in-person interactions.

Coordinate with warehouse, dispatch, and logistics teams to ensure accurate order processing, and shipment tracking.

Resolve customer inquiries, complaints, and delivery issues efficiently, maintaining a high level of client satisfaction.

Maintain and update customer records, order logs, and shipment documentation with accuracy and attention to detail.

Monitor inventory levels, verify product availability, and communicate lead times or delays to customers as needed.

Utilize company systems and software to manage orders, generate reports, and track shipments.

Work effectively in a fast-paced environment, adapting quickly to changing priorities and volume demands.

Uphold company policies and promote positive customer experience through professionalism and teamwork.

Training newly hired employees.

Cashier 99 Cents Only Stores Maywood, CA 90270 March 2021 – October 2022

Operated the cash register efficiently to process customer transactions, including cash, credit, and EBT payments.

Provided friendly and attentive customer service, assisting with product inquiries and ensuring a positive shopping experience.

Maintained cleanliness and organization of the checkout area, restocked impulse items, and handled returns or exchanges in accordance with store policy.

Monitored and balanced cash drawer at the beginning and end of shifts, ensuring accuracy and accountability.

Collaborated with team members to restock shelves, face merchandise, and support store upkeep during downtime.

Followed company procedures for loss prevention and customer safety, including verifying ID for age-restricted items.

Adapted to a fast-paced retail environment and demonstrated professionalism during high-volume periods.

Training newly hired employees.

Crew Member McDonald’s Maywood, CA 90270 July 2020 – March 2021

Delivered fast, friendly, and accurate service to customers at the front counter drive-thru, and dining area.

Prepared and assembled food items according to McDonald’s quality safety, and hygiene standards.

Maintained cleanliness and organization in workstations, dining areas, and restrooms to ensure a safe and welcoming environment.

Operated the cash register efficiently to process customer transactions, including cash and credit.

EDUCATION & CERTIFICATIONS

Bachelor’s Degree Mathematics Education California State University, Long Beach August 2024 – Present

Associate’s degree Liberal Arts and Sciences Cerritos College January 2022 – May 2024

High School Diploma Bell High School August 2016 – June 2020

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