Customer Service Quality Assurance

Tamara Reid-Comrie

Lot *** Catherine Hall, Montego Bay, St. James.

Telephone: 876-***-****/838-7355

Email: ************@*****.***

EXPERIENCE:

****-**** ******** ***** ** The Weekend Guy Jerk and Groceries

2018 – 2020 TELEPERFORMANCE/ALLIANCE ONE

. Quality Assurance

. Alliance Data Collection Offline

. Back Office – Auditing & Workforce Management

2014 – 2018 AT&T

. Customer Service Agent

SUBJECT MATTER EXPERT (S.M.E.)

. Administrative Assistant

2013 INTERIOR DECORATING SCHOOL

COSMETOLOGY

DJ’S SCHOOL OF COSMETOLOGY

2011 (3 months) COURTS JAMAICA LIMITED

STATISTICAL INSTITUTE OF JAMAICA

. Census Worker

COURTS JAMAICA LIMITED

. Warehouse Clerk

2006 – 2008 VMAX DIGITAL SERVICE

. Cashier

Handle the company’s cash which is in foreign currency.

Show the guests their pictures and put them on CDs.

Exemplary Guest Service

2003 – 2006 RAPID TRUE VALUE (Sav. Branch)

. Sales Representative

Dealt with customer’s needs both on the phone and face to face.

Did stock taking and make orders.

Assist in cashiering.

Assist in the Warehouse.

2001 – 2002 HOMELECTRIX

. Administrative Clerk

Relief the cashier.

Tamara Comrie – Res./-2-

EXPERIENCE CONT’D.:

Update customers account.

Ensure the Bailiff carries out his duties and pay him accordingly.

Dealt with customers concerns.

Did stocktaking and ordering.

2000 GRAND LIDO RESORT

. Front Office Clerk

Check in guests and escort them to their suite.

Relief Telephone Operator.

Work at the Cambio.

1997 – 2000 TOURISM PRODUCT DEVELOPMENT COMPANY (TPDCo.)

. Customer Service Representative

Work in Kiosk at different locations within Montego Bay and Negril.

Interact with tourist on a daily basis by giving directions, recommend places to eat, stay and to have fun.

Ensure the tourist needs are met.

1997 BELVEDERE ESTATE/HERTZ CAR RENTALS

. Tour Guide

Took guest on tours of the Estate

Took students on historical tours

QUALIFICATIONS:

6 months DJ’s School of Cosmetology

. Certificate

. English Literature, Human & Social Biology,

Mathematics, History

JACS

. Diploma

Airline Training (Columbus Travel)

. Diploma

Micro Teachers’ College/TPDCo./HEART/NTA)

. Tour Guide Training Certificate

INTERESTS: Singing, listening to music and reading.

REFERENCE: Available upon request.

Lot 557 Catherine Hall

Montego Bay

St. James

June 25,2025

The Human Resource Manager,,

Bookaway Now Travel,

St. James.

Dear Sir/Madame,

RE: Guest Service Planner:

I am interested in exploring the possibility of applying for any of the above position within your organization. To this end, I have enclosed a copy of my resumé, which outlines my professional experience, education, and references for your consideration.

I am confident that I could easily adapt to the company’s environment, as I would bring to the company not only these skills, but also a high degree of enthusiasm, energy and reliability.

I would be eager to meet with you personally to discuss the possibilities. Thank you very much for your time and consideration.

Yours respectfully,

Tamara Reid - Comrie

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