Support Specialist It

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CONTACT

Chennai, India ******

Mobile: 988-***-****

*******************@*****.***

Education

Bachelor of Computer Applications

(BCA)

C.V. Raman University, Bilaspur 2011

– 2013

CERTIFICATIONS

• ITIL V4 Certified

• CCNA Certified

• Six Sigma Certified

• Project Management Certified

• Asset Maintenance Certified

LANGUAGES

Tamil: Native language

English: C1

Advanced

M. MICHAEL KINGSTON

PROFESSIONAL SUMMARY

Experienced and certified IT Support Specialist with over 14 years of experience in system administration, network troubleshooting, infrastructure support, and IT asset management. Proven ability to handle complex technical issues, lead support teams, and deliver consistent IT service excellence in dynamic enterprise environments. CORE COMPETENCIES

• IT Asset Administration & CMDB

• Endpoint Management (Intune, O365)

• Azure & AWS Administration

• Windows Server & Active Directory

• Firewall & Network Configuration (FortiGate, Cisco)

• Help Desk & Desktop Support Lead

• ITIL Process Improvements

• SharePoint, Box, RDP

• Team & Vendor Coordination

Ticketing Tools worked

• Ticketing: Fresh Service, HP OpenView, SM7, SM11

• Platforms: Microsoft Intune, Office 365, Azure, AWS

• Networking: Cisco Routers, FortiGate Firewall

• Others: SharePoint, Microsoft Navision & Box

PROFESSIONAL EXPERIENCE

Technical Support Specialist II

Allucent, Chennai Dec 2022 – May 2025

• Lead support for Windows 10/11 migrations and infrastructure troubleshooting.

• Provide end-user support via Helpdesk (Fresh service) and remote desktop tools.

• Manage O365, Intune, Netskope, and patch/security updates across devices.

• Handle server AD management, file access permissions, and IT asset tracking.

• Collaborate with vendors for hardware replacements and system upgrades.

Senior Executive – Infrastructure Support

Nova Tech set Limited, Chennai Feb 2021 – Nov 2022

• Oversaw IT support for 200+ users including server, network, and desktop support.

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• Administered firewall (FortiGate), switches, Intune, and Active Directory.

• Led hardware procurement and lifecycle asset tracking.

• Prepared daily system health reports and antivirus deployment logs.

System Support Engineer

Tekishub Consultation PVT LTD, Chennai Oct 2019 – Nov 2020

• Maintained network infrastructure, including Cisco routers and FortiGate firewall.

• Administered Office 365, Intune, and Windows Server environment.

• Ensured endpoint security and patch compliance.

IT Executive

Jonas Woodhead and Sons, Chennai Oct 2018 – Oct 2019

• Managed servers, Microsoft Navision, and firewall security.

• Maintained daily backups, VLAN configurations, and asset inventory.

System Administrator

Lister Technologies PVT LTD, Chennai Feb 2015 – Jan 2017

• Provided end-user support, asset tracking, and E-support ticket resolution.

• Maintained switches, routers, and AD servers.

Network Engineer

Q Way Technologies, Chennai Oct 2013 – Feb 2015

• Managed network devices, security protocols, backups, and Helpdesk tickets.

Customer Engineer

Precision Informatics, Chennai Mar 2009 – Sep 2013

• Delivered onsite support, Windows XP/2003 migrations, and hardware servicing.

Field Support Engineer

Janes Infotech, Chennai Jan 2006 – Jan 2009

• Installed OS and networked environments for corporate and event-based clients.

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