Customer Service Call Center
Resume:
CUSTOMER SERVICE MANAGER/OFFICE
MANAGER/TALLAHASSEE, FLORIDA
FEBRUARY 2011-MARCH 2025
Manages schedules, organizes office functions, and oversees daily operations of office. Hires, trains, and on-boards employees. Interfaces with IT and
facilities to situate new employees in their work
environment as efficiently and stress-free as
possible. Renegotiate vendor contracts, implement
office supplies inventory control, and standardize office ordering procedures. Implement cloud-based
data management system, utilize CRM to its full
potential. Handled all customer service related
issues the good and bad. Great at deescalating
issues with staff and customers.
COMMUNITY MANAGER, TALLAHASSEE, FLORIDA
SEPTEMBER 2023-JULY 2024
Show and lease available units to meet occupancy goals. Obtained bids and supervise vendors to improve the community's appearance and quality. Enforce community rules and regulations. Assist with maintenance tasks to ensure homes and grounds are well maintained. Gather pertinent information from tenants and inspect properties. Worked with management to resolve property issues. Assist the collections team with rent collection. Market and show new homes as they are renovated and made ready.
Consistently communicate property condition and activity to the corporate team. Assisted in the development and implementation of property procedures.
INTERNET SALES DIRECTOR,
TALLAHASSEE, FLORIDA
JUNE 2008-DECEMBER 2011
Strong communication and interpersonal skills.
Excellent negotiation and closing skills. Proficiency in CRM software and digital advertising platforms. Knowledge of automotive industry trends and best
practices. Ability to analyze data and make
informed decisions. Leadership and team
management skills.
ANGELA SMART
SALES/LEASING MANAGER
PROFILE
Sales/Leasing Manager
with over 15 years of
experience providing sales
and leasing support and
leadership to over 20 staff
members and interfacing
with facility management
and property management.
I possess strong multi-
tasking skills, with ability
to simultaneously manage
several projects and
schedules. Excellent
public-facing point person
for clients, customers,
vendors and service
providers. Tech savvy and
efficiency focused.
I also work as a driver for
Uber. I have been with
them since 12/2024 and
still working when I can.
CONTACT
angelasmart1128@gmail.c
om
821 Crawfordville Highway
Crawfordville, Fl 32327
TED MCGOWAN
OFFICE MANAGER
2
BACHELORS IN SCIENCE IN MARKETING
POST UNIVERSITY
JUNE 2023
KEY SKILLS AND CHARACTERISTICS
Strong interpersonal & communication skills •
Strong interpersonal & communication skills • MS
Office Suite • Ability to work collaboratively as part of a team • Problem Solving • Leadership •
Meticulous attention to detail • Excellent
Organizational skills • Poised under pressure
Contact this candidate