Software Tester, Network Analyst/Engineer, Database creation and maint
Resume:
AlisonKelly
Streetsboro,OH*****
******@*****.***
ProfessionalSummar
Workedinahighlycustomer-orientedenvironmentformostofmycareer SeasonedTestAnalystwith11yearsofexperiencedesigningandimplementingquality assurancetests.EvaluatedtestobjectivestodevelopandimplementNetwithover30yearsof experienceinITandCustomer
ServiceandSupport.Excellentreputationforresolvingproblemsandimprovingcustomer satisfaction.
Currentlyretiredandlookingforaparttimeremotepositioninordertosupplementmyincome, Skills
ManualTesting
CriticalThinking
WritingTestScripts
TestPlansandTestMethodologies
TestScheduling
StandardsandSecurityCompliance
AutomatedTestingFramework
FunctionalRequirementsSpecification(FRS)
UserAcceptanceTesting(UAT)
DefectTrackingandReporting
AutomationScripting
QATestingandAutomation
WorkHistory
May2004-January2015
ProgressiveInsurance-MayfieldHeights,OH
SoftwareTester/QATestAnalyst
Wroteandoptimizedtestcasestomaximizesuccessofmanualsoftwaretestingwithconsistent, thoroughapproaches.
Fixedidentifiedissuestoincreaseproductivityandboostworkflows. Assessedsoftwarebugsandcompiledfindingsalongwithsuggestedresolutionsfor developmentteammembers.
Collaboratedwithdevelopersandproductownerstostaycurrentonproductfeaturesand intendedfunctionality.
Identifiedbugsandissueswithinsystemandappliedtroubleshootingtechniquesformitigation purposes.
Reviewedalltestcasesandtestscriptsforqualityandidentifiedadditionalareastoreview. Identifiedandtrackeddefectswith[Software]andsupporteddevelopersinresolvingproblems bycompletingadditionaltests.
Createdaccurateandsuccessfultestscriptstomanageautomatedtestingofcertainproducts andfeatures.
September1998-April2004
SarcomConsultingAndOthers-VariousFirmsNEOhio,Ohio
Consultant/Contractor
Implementedchangesrequestedbydesigners,ownersorinspectorstoconformto specificationsorupdateddemands.
Providedconfigurationrecommendationsandassistanceincustomerdeployment. Maintainedstableoperationofmultipleclients'computernetworks. Troubleshotandmaintainednetworkingdevicesandinfrastructureacrossenterprise. Upgradednetworksoftwareandhardwareforoptimizedperformance. Documentedallserverandnetworkproblemsandotherunusualeventsindetail. Upgradedandexpandednetworksystemsandcomponents.
August1988-September1999
Swagelok-Solon,Oh,Ohio
NetworkEngineer
Managed,trackedandcoordinatedproblemresolutionandescalationprocesses. Troubleshootingcomplexmulti-vendornetworkserviceproviderissues. Providednetworksupportservicesfordevicessuchashubs,bridges,routersandother hardware.
Providedcompleteend-to-endengineeringandinstallationofroute-basedIPnetworksolutions. Providedconsistentcustomerserviceforallnetworks.
Education
BostonUniversityBoston,MA
Streetsboro,OH44241
******@*****.***
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