It Support Software Engineer

GARY BARNETT

************@*****.*** 734-***-****

PROFESSIONAL SUMMARY

Detail-oriented Software Engineer with over 8 years of hands-on IT support and infrastructure experience. Recently earned a B.S. in Software Engineering and currently pursuing an M.S. in DevOps Engineering. Skilled in scripting, automation, network configuration, and end-user support, with a strong foundation in C#, .NET, and Python. Eager to contribute technical expertise and grow within a dynamic development team.

Portfolio

https://github.com/gbarnett

SKILLS

Customer Service, Microsoft Office (Outlook, Excel, Word), Scripting languages, Software languages, Coding languages, Computer Science/Mathematics, Back-end development, Mobile front-end development, C#, .NET, Python

EXPERIENCE

IT Support Associate II, Amazon.com Services LLC October 2022 - Present

• Repair Zebra handheld devices

• Coordinate with vendors for network actions

• Manage and configure Cisco switches

• Lead several projects with multiple team members

• Image Windows and Linux computers

• Build and rack server equipment

• General computer troubleshooting / support

• Organize and maintain inventory

• LAN / WAN troubleshooting, TCP/IP protocols, DHCP, DNS, VPN and firewall setup

• Ticket system : ServiceNow

IT Help Desk Agent, The Learning Care Group September 2019 - September 2022

• Answer incoming phone calls to provide support

• Remote into school system’s with Bomgar

• Manage and adjust user’s / computers in Active Directory

• Create / complete tickets with help desk ticket system (ServiceNow)

• Set up new computers and iPads for schools

• Remotely image computer systems

• Configure Cisco Meraki devices

• Configure Cisco Switches

• Troubleshoot internet issues remotely

• Support schools across the United States with their I.T. needs

• Support the launch of new system wide software

• Onsite support in a corporate office

• Complete new school network set ups

• Use PowerShell for reporting and configuring devices

• Write PowerShell Scripts to make tasks take less time

• Work with internet service providers to resolve issues related to internet and phones

• Troubleshoot printer issues

• Support and manage iPads with Intune / AirWatch (VMWARE)

• Office 365 management

• Azure Administration

• Exchange Administration

I.T. Assistant III, SME May 2019 - September 2019

• Answer / resolve incoming tickets

• Monitor servers and regional offices for outages

• Communicate over email and phone to team members

• Travel to regional offices to provide support

• Manage and configure network equipment

• Organize incoming reports from systems

• Schedule time for remote support

• On the spot support in a corporate environment

• Image systems using Macrium

• Manage computer inventory

• Use SCCM to push software upgrades or OS installs

• Run and manage reports on Windows updates

• Support Microsoft products

• Software support and troubleshooting

• Troubleshooting Windows PCs

• Support for iPhone and iPad

Technician, Canton Computers January 2016 - May 2019

• Sell Computers and components

• Enter in new client information /edit existing clients information

• Operate credit/debit and cash transactions

• Answer incoming phone calls and provide support

• Make outbound phone calls

• Operate and manage the in house point of sales system

• Create and update service tickets / orders

• Troubleshoot hardware and software issues

• Image systems using various imaging software

• Order parts / equipment

• Build new systems

• Have knowledge of older technologies and keep up to date on new

• Full repair of systems checked in for service

• Laptop repair

EDUCATION

Masters, DevOps Engineering, Software Engineering Estimated Graduation Date: April 2027 Western’s Governors University

Bachelors, Bachelor of Science, Software Engineering November 2024 Western’s Governors University

Associates, Associate of Applied Science in Computer Science Schoolcraft College

CERTIFICATES AND LICENSES

• ITIL 4, GR671513062GB)

• AWS Cloud Practitioner, AWS03876599

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