Customer Service Guest Relations

Alexis Parks

Newport, KY ***** 513-***-**** **************@******.***

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PROFESSIONAL

SUMMARY

Dynamic professional with extensive experience in customer service and team collaboration at Applebee's. Proven ability to enhance guest relations and manage high-pressure situations effectively. Skilled in multitasking and time management, consistently delivering outstanding service and fostering positive connections with clients. Committed to creating memorable experiences through attentive care and communication.

SKILLS • Customer service

• Team collaboration

• Multitasking proficiency

• Effective time management

• Guest relations

WORK HISTORY HOST

Applebee's

Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.

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• Answered customer questions about hours, seating, and menu information. Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.

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Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.

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Supported servers, food runners, and bussers with keeping dining area ready for every guest.

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PRIVATE NANNY 05/2016 to CURRENT

Private Care Cincinnati, OH

Developed strong relationships with parents, maintaining open communication about each child''s progress and needs.

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Oversaw household duties such as light housekeeping tasks or running errands when required.

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• Played games, worked on puzzles, and read books to young children.

• Prepared healthy, age-appropriate snacks and meals. Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.

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BARTENDER 12/2022 to 04/2025

Midway Cafe Fort Thomas, KY

A P

Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.

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Served high customer volumes during special events, nights, and weekends.

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Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.

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Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.

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Contributed to a positive work environment through effective teamwork and communication with colleagues.

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Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.

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EDUCATION Associate Degree In Nursing Nursing

Cincinnati State Technical And Community College, Cincinnati, OH

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