Customer Service United States

Work Experience

Self Employed

Courier

July **** – Present

Myesha S. Dupree

St. Louis, Mo. 314-***-****

***************@*****.***

• Picking up packages from the sender.

• Delivering packages to customers.

• Loading and unloading packages and operating delivery vehicle.

• Providing customer service.

United States Postal Service St. Louis, Mo.

Mail Clerk

July 2021- July 2023

• Sorting outgoing and incoming mail through a mail processing machine.

• Carrying, lifting and pushing heavy mail.

• Support equipment and materials for organization of mail sorting.

• Collaborate with co-workers and management to assure job efficiency.

• Strategic planning and execution.

Anthem, Inc.St Louis, Mo. Customer Service Representative March 2020 – July 2021

• Answered outbound calls to patients and directed them to correct resources.

• Directed inbound calls to patients to inform about available healthcare opportunities.

• Cross functional communication for provision of multiple case management programs.

• Managed and updated patient confidential medical information.

• Effectively Communicated with supervisors to ensure job efficiency.

• Processed confidential information through multiple software systems using multi-screens.

United States Postal Service St. Louis, Mo.

Rural Carrier

Aug. 2017 – Dec. 2018

• Delivered and collected mail and packages to businesses and customers.

• Utilized and carefully operated postal vehicles.

• Communicated with customers and supervisors to increase customer satisfaction.

• Sorted mail and packages to prepare for delivery in a timely manner.

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