Customer Service Banquet Server
Resume:
Sherry Tesauro
Myrtle Beach,SC
Myrtle Beach, SC 29577
********@*****.***
Professional Summary
Acquire a position to utilize and enhance my knowledge of customer service; including hospitality, transportation and food and beverage.
Authorized to work in the US for any employer
Work Experience
On Call Banquet Server/Bartender
Sheraton Myrtle Beach Convention Center-Myrtle Beach, SC September 2019 to Present
Setting up of banquet items. Serving food and beverage to guests. Cleaning of banquet items at the close of event.
Sales Associate
Green's Discount Beverages-Myrtle Beach, SC
October 2023 to November 2024
Selling and ringing totals of purchases; mostly alcoholic beverages. Customers are the priority. Carding customers to assure their legal age of 21 to purchase alcoholic beverages.
• Built and maintained strong relationships with customers, resulting in a high rate of repeat business and referrals
• Provided exceptional customer service, resolving inquiries and complaints promptly to ensure customer satisfaction
• Maintained a clean and organized work environment to enhance the shopping experience for customers
• Demonstrated excellent time management skills by efficiently handling multiple tasks simultaneously during busy periods
Sales Executive
Media Marketing &Assoc-Myrtle Beach, SC
January 1998 to September 2023
Selling of print advertising and assisting in artwork ads.
• Developed and maintained strong relationships with key clients, resulting in a client retention rate of XX%
• Negotiated contracts and pricing agreements with clients, resulting in an average contract value increase of XX%
• Created persuasive sales presentations that effectively communicated product features, benefits, and value proposition
• Presented product demonstrations and conducted effective sales presentations to prospects Bartender
The Village Bar and Grille-Myrtle Beach, SC
November 2022 to July 2023
Serving of drinks and food. Mixing alcoholic beverages. Carding when needed. On-Call Banquet Server
Hilton Worldwide HRCC-Myrtle Beach, SC
March 2012 to April 2017
Serving Food and Beverage during special events.
Bartender
BEACH COLONY RESORT-Myrtle Beach, SC
June 2014 to May 2016
• Crafted and served a wide variety of cocktails, beers, and wines to patrons in a fast-paced bar environment
• Maintained cleanliness and organization of the bar area, ensuring compliance with health and safety regulations
• Efficiently handled cash transactions and accurately processed payments using POS system
• Created signature cocktail menu that increased sales by XX% within the first month of implementation
• Collaborated with kitchen staff to ensure timely delivery of food orders for customers seated at the bar
• Provided exceptional customer service by engaging with guests in a friendly manner and anticipating their needs
• Trained new bartenders on drink preparation techniques, customer service standards, and POS system operation
• Implemented upselling strategies resulting in an increase in average check size by XX%
• Resolved customer complaints promptly and effectively to maintain high levels of satisfaction Fleet Service Agent
US Airways-Charlotte, NC
April 1987 to April 2009
Handling of all types of cargo on passenger airplanes; including baggage, freight and any other types of cargo.
Education
Diploma in Travel Industry
Southeastern Academy-Kissimmee, FL
September 1983 to December 1983
Lenoir-Rhyne College-Hickory, NC
August 1980 to November 1981
Diploma
Myrtle Beach High School-Myrtle Beach, SC
August 1976 to May 1980
Skills
• Cold Calling
• Hotel experience
• Sales
• Prospecting
• Hospitality
• Print Advertising
• Serving
• B2B Sales
• Print advertising
• Bartending
• Salesforce
• Motivated
• Outside Sales
• Telemarketing
• Restaurant experience
• Cold calling
• B2B
• Banquet Experience
• Quota
• CRM Software
• B2B sales
• POS
• Customer service
Certifications and Licenses
Bartender License
Driver's License
TIPS
September 2024 to September 2027
TIPS- On-Premise Alcohol Server Training
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