Customer Service Data Entry

Christina Vandegrift Phone: 407-***-**** Email: ************@*******.***

Overview

Hardworking and dedicated professional with over 3 years in the Customer Service industry, including remote and 8 years in the retail and pharmaceutical industry. Possess excellent communication and problem solving skills, as well as a strong ability to work independently and handle customer inquiries in a timely and efficient manner. Skilled in providing excellent customer service, and resolving complex issues. Also experienced in product launches, promotions, and managing new product assortments.

Skills

Inventory Management, Product Selection & Placement, Store Promotions, Visual Merchandising, Plan-O-Grams, Product Resets, Product Cut Ins

Customer Service, Problem Solving, Communication, Organization, Attention to Detail

Windows and Mac Computers, Laptops, Tablets, and Smartphones

Data Entry, Microsoft 365 and Office, Word, and Excel

CRM, Zendesk, Salesforce, Ring Central, Zoom, Microsoft Teams Work Experience

December 2023 -Present

Dedicated Sales Representative

Crossmark, Orlando, Florida

Brand Ambassador for the Ferrero Brand, including Ferrero Rocher, Butterfinger, Tic Tac, Nutella, Famous Amos, and Keebler Cookies.

Route of three hundred and eighteen store visits per month, maintaining product and placement for correct signage and proper product facing.

Ensured that all authorized items are in distribution and set to shelf standards. March 2022 – December 2023

Customer Service/Reimbursement Agent

Walgreens, Orlando, Florida

Performed inbound and outbound call services for patients with specialty medications.

Processed major medical claims, verified insurance, data entry of prescriptions to be filled.

Contacted doctors office for clarification of prescriptions, patients to assist with refills, and creating and updating profiles.

January 2022 -March 2022

Customer Service Agent

Tanscore, Orlando, FL

Performed inbound and outbound call services for EPass customers.

Assisted customers with inquires about their transponders, accounts, tolls, and explaining, and investigating toll violations.

Assisted with setting up accounts, resetting passwords, and processing payments.

Detailed notes regarding the conversation and what I did. August 2021 – December 2021

Customer Service Agent

Conduent, Orlando, FL

Remote inbound Customer Service for the Apple Brand.

Assisted customers with questions and inquires about their product, transactions, and subscriptions of all Apple product.

Assisted customers with setting up accounts, resetting passwords, and teaching them how to navigate the website.

Detailed notes regarding the conversation and what I did. January 2021 – August 2021

Customer Service Agent

Qualfon, Orlando, FL

Remote inbound and outbound Customer Service for the Madison Reed hair color brand.

Assisted customers with placing and tracking orders as well as subscription services.

Setting up customers accounts, resetting passwords, updating accounts, and navigating the website.

Placed outbound calls to customers requesting a callback.

Detailed notes regarding the conversation and what I did. November 2018 – January 2021

Retail Merchandiser/Sales Rep

Spin Master, Orlando, FL

Sales Representative for the Spin Master Brand

Route of one hundred and fifty Walmart and Target Stores, ordered, stocked, and label product.

Ordering Product, Configuring quantities, total costs and retail costs for products, and obtaining purchase order numbers to order.

Set up end caps and displays for promotional product.

Set up Monster Jam Events in three Walmart stores. September 2018 – December 2020

Retail Merchandiser

Driveline, Orlando, FL

Retail Merchandiser and Sales Representative for Dollar General and Winn Dixie stores.

Product Resets; Complete or partial resets of product merchandise.

Plan-O-Grams; Set product to specifics given on a plan-o-gram by the retailer.

Handle Product; Receive, sort, and stock items in a timely and efficient manner.

Revisions; Replacing labels, signs, and graphics associated with product or brands

Survey’s; Direct retailer and or supplier compliance audits. January 2017 – December 2020

Retail Merchandiser

Premium Retail Services/ Acosta, Orlando, FL

Retail Merchandiser for CVS, Walgreens, Publix, and Five Below Stores.

Product Resets; Complete or partial resets of product merchandise.

Plan-O-Grams; Set product to specifics given on a plan-o-gram by the retailer.

Handle Product; Receive, sort, and stock items in a timely and efficient manner. February 2017 – December 2017

Retail Merchandiser

Retail Detail Services, Orlando, FL

Suntan Retail Merchandiser for Walmart and Walgreens Stores.

Ordering Product, Configuring quantities, total costs and retail costs for products, and obtaining purchase order numbers to order.

Product Resets; Complete or partial resets of product merchandise.

Plan-O-Grams; Set product to specifics given on a plan-o-gram by the retailer.

Handle Product; Receive, sort, and stock items in a timely and efficient manner. Education

Daytona Beach Community College -Certificate 1995

Daytona Beach, Florida USA,

Small Business Development, Business Planning, Accounting, And Management. National Education Center

East Detroit, Michigan, Diploma– October 1992

PC Hardware And Software Repair, Computer Programming.

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