Desktop Support Technical

Aaron D. Johnson

*** ****-***** **. *** P

Cary, NC 27511

Cell: 704-***-****

**************@*****.***

SUMMARY

Accomplished IT Desktop Support with over 15 years of experience across multiple platforms (Unix, Linux, Windows). Skilled in troubleshooting, setup, maintenance, and technical support for hardware, software, and networks

EDUCATION

A.S in Computer Technology, Monroe Community College 2007

A+ Certification, Comp-Tia Learning Center 2011

PROFESSIONAL EXPERIENCES:

HelpDocs, Sphero (Contractor) Raleigh, NC (05/24-03/25)

Build and provide knowledge base software to enterprise companies,

Documented bugs. Tested software for usability. JavaScript

Ran automated tests unit tests, API tests, regression tests run on a scheduled basis, performance tests, and smoke tests, Ad-Hoc, usability testing, visual checks using interface elements.

Create a custom experience inside your articles with our unique HTML Blocks

AOC, IT Technician, Raleigh, NC (11/19-3/24)

Provided in-person and remote technical support for computer systems.

SCCM, Implemented Ethernet topology networks and managed various software and tools.

Troubleshot Windows 11/10, Office 2016/365, Bit-Locker, Cisco Network Assistant, Active Directory, Office Suite (365),

Remedy, IT Ticketing System Service Now, PowerShell, Public Trust Clearance, Windows environment, PowerShell. Provided on-site field support to customers. This is a with many specialized systems used within the Distribution Center.

Conduent (Ranstand), Desktop Support Engineer Morrisville, NC (3/18 – 10/19)

Managed Active Directory tasks and troubleshoot server connections.

Installed software upgrades and set up storage systems and Cisco switches, RSAT Server Tools,

installation, and servicing Servers, Switches, Tape Library and High tech equipment.

Instructed customers in the operation and maintenance of systems/equipment.

US EPA (Contractor) Tek-Systems, Tier 2, Raleigh, NC (5/15-1/18)

Installed new desktops and laptops, conducted troubleshooting for hardware and software.

Installed and configured local and network printers, and created batch files for automation. Created batch files to execute Power Shell commands.

Provided technical assistance for Windows and Mac OS endpoints.

Utilized Active Directory for user policies and password resets.

Harris Com. (Yoh Staffing), Desktop Support, Rochester, NY (12/10-12/14)

Configured network PCs and laptops using SCCM and McAfee.

Provided desktop support and assisted in configuring Cisco switches.

Provided desktop support for over 300 clients

Intra-TEK PC, (Contractor) Tier 1 Technician; Charlotte, NC (7/07-12/10)

Configured and maintained port security on switches, reimaged PCs, and managed data transfers.

Provided technical repair for various equipment and networked PCs and printers.

Networked PCs and printers using TCP/IP and peer to peer networking.

Used Trouble Ticket help desk suite for desk ticketing and tracking systems.

Xerox Corp (Contractor), Software Tester, Rochester, NY (8/00-3/06)

Loaded and tested software using UNIX application for high speed printers.

Networked printer using Peer to Peer platform, and LAN network application.

Loaded and tested software for high-speed printers, conducted network installations.

Provided technical support for software testing and production environments.

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