General Manager Customer Service

Jessica Robbins

******************@*****.*** Louisville, KY 502-***-****

WORK HISTORY

General Manager at Coal s Artisan Pizza HMSHOST

May 2024 - Dec 2024

Oversaw all aspects of daily operations, including staff management, customer service, and financial performance. Implemented cost-saving measures that resulted in a 33 reduction in operational expenses. Developed and implemented strategic plans to drive business growth and increase profitability. Led a team of 35 employees, providing guidance, training, and support to ensure high levels of productivity and performance. Established strong relationships with key stakeholders such as suppliers, vendors, and customers to enhance business partnerships. Managed inventory levels to optimize stock availability while minimizing carrying costs. Manager at Chili s Bar And Grill - Brinker International January 2022 - April 2024 (2.5 Years)

Developed and implemented strategies to increase customer satisfaction and loyalty. Created monthly reports for senior management summarizing operational performance metrics. Coached, mentored and trained team members in order to improve their job performance. Conducted regular meetings with staff to discuss progress and identify areas of improvement. Established processes to ensure efficient workflow throughout the organization. Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards. Resolved conflicts between employees by providing guidance on company policies and procedures.

FOH Manager at Cattleman s Roadhouse

January 2021 - December 2021 (1 Year)

Successfully completed seven-week management training program. Responsible for oversight of weekly FOH schedules for 30-35 team members. Maintained daily dining and bar operations following policy and procedures, playing a hands-on role in ensuring guest satisfaction. Responsible for leading training and development of all FOH teammates. EDUCATION

Massac County High School - High School

Graduated 1997-01-01

SKILLS

customer relationship management, To complete

team building, To complete

operations management, To complete

profit management, To complete

decision making, To complete

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