Customer Service Patient Access

Mostafa Wahab

**** ******* **** ******, ************, FL 32216

904-***-**** **.*************@*******.***

Customer Service Representative Healthcare Support Professional Summary

Certified National Pharmaceutical Representative (CNPR) and Licensed Dentist with over 10 years of experience in healthcare sales, customer service, and patient access support. Skilled in healthcare compliance (HIPAA), CRM systems (Salesforce), and U.S. healthcare processes including Medicare and Medicaid navigation. Adept at problem-solving, handling sensitive patient inquiries, and delivering high-quality service in fast-paced environments. Passionate about supporting patient care and improving the customer experience.

Core Competencies

- Customer Service Excellence and Patient Support

- HIPAA Compliance and Healthcare Regulatory Knowledge

- CRM Systems (Salesforce) and Case Management

- Problem Solving and Conflict Resolution

- Patient Access, Medicare, Medicaid Navigation

- Time Management and Multi-tasking

- Relationship Building with Healthcare Providers

- Consultative Communication Skills

- Data Entry Accuracy and Attention to Detail

Professional Experience

Store Manager (Sales and Customer Success)

Customteez Store, Florida, USA Jan 2024 to Present

- Lead daily operations, customer needs assessments, and solution-based selling strategies to enhance client satisfaction and retention.

- Manage customer inquiries, resolve issues promptly, and maintain high service standards.

- Analyze market trends and customer feedback to drive strategic customer engagement. Mostafa Wahab

4813 Florida Club Circle, Jacksonville, FL 32216

904-***-**** **.*************@*******.***

Pharmaceutical Sales Manager

Novartis Pharmaceuticals, Egypt June 2018 to Dec 2023

- Built trusted relationships with healthcare providers by delivering patient-centered solutions and support.

- Provided education on therapy access, reimbursement pathways, and patient assistance programs.

- Utilized Salesforce CRM to manage customer interactions and achieve an 85%+ contact rate. Medical Sales Representative

Novartis Pharmaceuticals, Egypt Jan 2012 to June 2018

- Delivered superior customer service to healthcare professionals, ensuring timely information and access support.

- Supported new product launches and exceeded patient engagement goals in a highly regulated environment.

Education and Certifications

- Certified National Pharmaceutical Representative (CNPR)

- Bachelor of Dentistry, Alexandria University, Egypt 2009 Professional Development

- Advanced Pharmaceutical Sales Strategies

- HIPAA Compliance and Clinical Communication

- Negotiation, Conflict Resolution, and Emotional Intelligence Languages

- English: Advanced

- Arabic: Native

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