Customer Service Representative
Resume:
BREANNA BANTON
OBJECTIVE
To obtain a challenging position to utilize my skills as well as to apply my knowledge and experiences in a positive way as a key contributor to business success.
CONTACT
Hopeton District,
Mandeville,
Manchester
****************@*****.***
EXPERIENCE
SPECIAL SECURITY SERVICES, MONITORING AND OPERATIONS AGENT
Jan 2024- May 2024 (Seasonal)
-Responded to alarms and investigated disturbances in timely manner.
-Collaborated with local law enforcement during critical incidents.
-Prepared detailed shift reports of incidents or concerns that occurred during each shift.
-Trained new staff members on security procedures and protocols.
-Provided excellent customer service while maintaining professional demeanor during interactions with clients.
CUSTOMER SERVICE REPRESENTATIVE, IBEX GLOBAL SERVICES
Feb 2023 – Jan 2024
-Answered customer inquiries via phone, email, and chat.
-Gathered and verified required customer information for tracking purposes.
-Resolved product or service issues by clarifying customer complaints and offering appropriate solutions.
-Documented all call information according to standard operating policies and procedures.
ACCOUNT ASSOCIATE, VXI GLOBAL SOLUTION
2021- 2022
- Answering inbound calls, exceeding the customer’s expectations and the clients and company’s key performance indicators.
- Maintain integrity and professionalism as well as adhering to company guidelines and policies.
- Documenting customer interaction according to company’s standard operating procedures.
CUSTOMER SERVICE REPRESENTATIVE, ANTIGUA MEGAPLEX CINEMA (PART TIME) 2019
-Processing and selling tickets for different types of movies
-Directing guests to the appropriate rooms for the movies
EDUCATION
ST HUGH’S HIGH SCHOOL (2015-2020)
CSEC SUBJECTS
Principles of Business- 1
English Language- 2
Social Studies- 2
Integrated Science- 2
Information Technology- 3
Family Resource Management – 3
EXCELSIOR COMMUNITY COLLEGE (2020-2021)
BACHELORS IN CRIMINAL JUSTICE (PENDING)
REFRERENCES
Available upon Request
ABOUT ME
I am a Highly motivated, resourceful and dedicated individual with excellent analytical skills and a demonstrated commitment to providing great customer service. Strong organizational abilities with proven success managing multiple academic projects and volunteering events.
SKILLS
Active listener
Effectively working with others
Communication (Oral & Written)
Empathy
Problem solving
Team player
Time Management
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