Risk Management Customer Service
Resume:
GATES EBONE
************@*****.***
Decatur, GA
PROFESSIONAL SUMMARY
Motivated and team-oriented Underwriter seeking to leverage skills and knowledge in risk management, business processes, and HR benefits consulting to contribute to the profitability and quality of a reputable company's operations. EXPERIENCE
May 2020 – December 2024
MEDICAL LEAVE AND RECOVERY
Took medical leave due to health issues and focused on recovery, allowing for a return to full professional capacity by May 2024.
SKILLS
Risk Management
Underwriting Expertise
Customer Service
Problem Resolution
Regulatory Compliance
Training and Development
Excellent Communication
Diversity and Inclusion
Performance Metrics
Team Collaboration
ACHIEVEMENTS
Selected Change Ambassador for Peer Group
(2014-2019)
Received 5 On the Spot Awards (2013-2020)
Recognized with 11 Kudos Awards/Ovations
(2013-2020)
Served as the Inclusion and Diversity
Representative (2016-2017)
University of West Georgia
Bachelor of Science in Criminology
2004 - 2008
EDUCATION
State Farm Insurance (Atlanta,GA) November 2013 – May 2020 UNDERWRITER
Acted as liaison for complex problem resolution and routine agent inquiries. Analyzed data to determine pricing and eligibility for new and existing clients. Advised agents on underwriting guidelines and legal policies. Consistently exceeded performance metrics and ensured compliance with standards. Provided timely responses to all correspondences.
US Department of Labor (Atlanta,GA) June 2009 – September 2010 BENEFITS ADVISOR
Determined eligibility for benefits and resolved disputes. Assisted over 1,200 plan participants with benefit inquiries. Prepared detailed responses to complex appeals, maintaining a 100% Customer Service Rating.
Trained new employees on ARRA requirements.
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