Customer Service Data Entry

SHAMARI HARPER

**** ************ ****** • Bronx, NY 10472 • 518-***-**** • Email. *****************@*****.***

EDUCATION

•Kingsborough Community College – Brooklyn, NY Women’s Studies

•Edward R. Murrow High School - Brooklyn, NY General Equivalency Diploma

EXPERIENCE

NYC Parks – New York, NY May 2024 – Present

Seasonal Maintenance

•Assist in general maintenance work including sweeping, raking litter, and emptying of receptacles.

•Clean, stock, and maintain facilities including public restrooms.

•Stock, organize, and tally supplies in the stock room.

GAP Inc. – New York, NY January 2021 – November 2023

Asset Protection Agent

•Coordinated with management and maintained knowledge on all store activities and merchandise.

•Supervised that all loss prevention and security related systems are leveraged appropriately.

•Implemented policies and regulations, filed incident reports when necessary.

•Provided daily reports with management using Microsoft Office and Excel.

•Monitored CCTV camera network to eliminate loss of merchandise.

•Trained multiple staff members in detecting shoplifters.

AST Financial – Brooklyn, NY September 2017 – August 2019

Customer Service Representative

•Procured SCAM/HAC reports and directed all fraudulent claims to the Federal Trade Commission for review.

•Reviewed all customer accounts and ensured that all data was accurate on the company’s mailing list.

•Provided exceptional customer service and resolved multiple inquiries promptly.

CUNY Kingsborough Community College - Brooklyn, NY July 2007 – June 2015

College Assistant (Lab Technician & Non-Teaching Adjunct)

•Established strong relationships to gain support and effectively achieve results.

•Assisted students with various software applications such as CUNYfirst and Microsoft Office.

•Collected, sorted, prepared, and distributed mail or deliveries in a timely manner.

•Performed data entry and answered via customer inquiries via email and phone.

•Organized and tracked all staff schedules and open availability.

•Filed, faxed, copied, and prepared documents as needed.

SKILLS

•Microsoft Office (Word, Excel, PowerPoint)

•Google Workspace (Docs, Sheets, Slides)

•Telecommunications

•Project Management

•Time Management

•Customer Service

•Problem Solving

Data Entry

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