Wait Staff Customer Service
Resume:
Brianna Robson
Highly experienced bartender/mixologist/server
Syracuse, NY 13209
************@*****.***
Highly experienced and professional bartender. I have a broad spectrum of bar experience ranging from nightclubs, sports bars, dive bars and fine dining. Authorized to work in the US for any employer
Work Experience
Bartender/Server
The Clam Bar - North Syracuse, NY
February 2023 to Present
Provide excellent customer service to all customers focusing on bar clientele. Accurately take and enter all food and drink orders for bar guests and take out orders. Answer phones and field all calls/take to go orders and properly package them. Make sure all wait staff orders are accurately prepared in a timely fashion. Keep the bar clean and stocked from open to close. Bartender/Waitress
Captain John's Seafood - Sylvan Beach, NY
April 2020 to October 2022
Attending to all bar top clientele as well as bar room and patio tables. Efficiently and accurately take, enter into POS and deliver food and drinks to guests. Keep a clean and orderly bar. Restock bar at end of shift. Prepare and keep well stocked premade mixes per company recipes. Among other typical restaurant/bar duties.
Bartender/Waitress
Potter's Pub - Baldwinsville, NY
August 2019 to January 2020
This is only a seasonal job and will be ending shortly. Bartender
Home Team Pub - Liverpool, NY
November 2018 to June 2019
I was able to accurately and in a timely manner serve all bar customers and wait staff. Open the bar and close it. Responsible for providing correct change, keep customer tickets up to date and organized, learned to operate a new POS system (toast). Created a new summertime drink. Bartender
The Hops Spot - Syracuse, NY
July 2018 to October 2018
I acheived serving all wait staff in a timely manner while maintaing a repore with bar clientele.I Opened, maintained and closed the bar. Provide correct change, close out my drawer at the end of my shift, I learned aloha POS system.
Bartender
Clarion Inn Suites - Syracuse, NY
April 2018 to September 2018
I was able to attend to bar clientele as well as restaurant tables and wait staff with ease. I opened, maintained and closed the bar down including balancing drawer and money drop. I provided correct change to all customers and wait staff. I played a big role in liquor and beer ordering. I achieved helping plan and set up for several events.
Server
Country Breakfast - Camillus, NY
May 2017 to December 2017
Serve customers in a timely manner, keep all stations neat and tidy, create a great experience for all clientele
Bartender
BJ's Brewhouse - Allentown, PA
August 2016 to May 2017
Accurately and in a timely manner serve all bar customers and wait staff. Open and close bar. Provide correct change, operate the POS system
Bartender
Boston's Gourmet Pizza and Sports Bar - Allentown, PA July 2013 to September 2016
I was able to accurately and in a timely manner serve all bar customers and wait staff. I, with ease, was able to maintain a full bar and all tables in the bar area. I contributed in creating seasonal signature cocktails and specials. I operated the POS system easily and was in control of all TV's and music. Bartender
CARMEL KITCHEN and WINE BAR - Allentown, PA
June 2015 to April 2016
I accomplished making sangria daily and homemade bloody mary mix weekly. I helped create and set up the build your own bloody Mary bar for brunch. I took a wine class in order to excel at my job here so I have decent wine knowledge and pairing capabilities. I also gained experience in making infused liquors and craft cocktails, learning techniques such as double straining and making infused simple syrups. I also held the highest number of martinis made in one shift, which was 250 on our $5 martini night. Education
High school or equivalent
Skills
• Any digital POS system (Micros, Toast and Aloha) (10+ years)
• Waitress
• Restaurant Server
• Infusing liquors, making homemade bloody mary mix, making homemade sangria, craft cocktails are my specialty (9 years)
• Mixologist (10+ years)
• Bartending (10+ years)
• Hostess
• Waitress (10+ years)
• Restaurant Experience
• Bartender Experience
• Upselling
• Customer Service
• Basic Math
• Serving Experience
• POS
• Banquet Experience
• Guest Services
• Sales
• Busser
• Retail Sales
• Cash Handling
• Food Service
• Inventory Control
• Catering
• Food Preparation
• OpenTable
• Merchandising
• Microsoft Word
• Event Planning
• Kitchen Experience
• Computer literacy
• Serving
• Guest relations
• English
• Restaurant experience
• Serving
• Guest services
• Bartending
• POS
• Cash handling
• Upselling
• Customer service
• Retail sales
• Sales
• Guest relations
• Food handling
• Cash register
• Computer skills
• Communication skills
Certifications and Licenses
RAMP certified
March 2017 to December 2021
food handler certificate
Assessments
Bartending — Proficient
December 2019
Understanding, pouring, and mixing drink orders
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
I also have Quikdraw experience and GrubHub/Doordash IPad experience.
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