Customer Service Assistant Manager

Jordyn Moore

Houston TX, ***** 346-***-**** **********@*****.***

Profile

Highly motivated with a desire to take on new challenges. Friendly and engaging team player and leader able to encourage staff to perform their best. Detail oriented and experienced fast casual manager passionate about food and coffee. A multi-tasker who excels at staff training and recruiting with a track record of inspiring great customer service and customer satisfaction. Experience

ASSISTANT MANAGER DANDELION CAFE JULY 2024-DECEMBER 2024

· Assisted with the opening of their third location and built the foundation of the FOH

· Train and coach 10 – 15 employees on recipes, FOH opening/mid/closing procedures, upselling and customer service, and health & safety procedures

· Recorded Daily inventory to track waste and product usage for accurate ordering

· Cross trained to cover multiple parts of the restaurant

· Oversaw daily operations of the restaurant and assisted with scheduling, ordering, and establishing procedures

· Created a cross-training program ensuring FOH staff members were able to perform confidently and effectively in all positions.

· Toast POS proficient

ASSISTANT MANAGER THREE BROTHERS BAKERY JULY 2022 – FEBRUARY 2024

· Interview, train, develop and assist managing the Three Brothers Bakery FOH team to enhance customer service satisfaction and achieve sales goals through upselling and more accurate order composition.

· Assist online and in-store clients with price quoting, composing and fulfilling orders, and designing high-end custom orders.

· Review, verify, process incoming orders from all three store branches and online stores through daily verification checks, while resolving any issues of missing or incorrect orders.

· Cash handling and customer service experience: Check out customers through POS systems. Process refunds and deposits, balance tills, Clover POS proficient.

· Assisted in production BOH during peak seasons to ensure order fulfillment and target goals.

· Maintain cleanliness and restocking of display cases with over 75+ products. AREA LEADER AMAZON JUNE 2020 – JULY 2022

· Supervised 6-10 employees at a time to ensure product goals are met

· Communicating with dispatch to ensure delivery trucks leave at designated times

· Managing machinery to deliver packages to correct chute. Page 2

Education

HS DIPLOMA MILBY HIGH SCHOOL 2020 HOUSTON TX SOME COLLEGE UNIVERSITY OF HOUSTON DOWNTOWN STARTED 2020 – CURRENT CRIMINAL JUSTICE

Skills & Abilities

· Inventory and ordering

· Proficient with POS systems

· Excellent interpersonal and communication skills

· Poised under pressure

· Experienced in most restaurant positions

· Fun and energetic

Certifications

Food Manager

TABC

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