Customer Service Accounts Receivable

DERWINISHA TOLIVER

Houston, TX ***** • 346-***-**** • *****************@*****.***

Professional Summary

Experienced customer service representative with a strong background in telephone customer service, collections, and appointment scheduling. Well-versed in several customer service software solutions, exhibiting exceptional organizational skills and a keen attention to detail in managing customer interaction logs. Proficient in handling up to 100 calls daily, providing assistance with customer sign-ups and data retrieval. Authorized to work in the U.S. for any employer.

Skills

• MS Office (5 years)

• Collections (2 years)

• Account Management

• Accounts Receivable

• Negotiation (2 years)

• Cold Calling

• Customer support (6 years)

• Medical Billing

• Data Entry

• Medical Coding

• Medical Records

• Insurance Verification

• Medical Office Experience

• CPT Coding

• Active Listening

• Planning and Coordination

• Epic Software Proficiency

Work History

Patient Care Representative, 08/2023 to 03/2025

Texas Children Hospital – Bellaire Tx

Verifiy insurance coverage and eligibility for medical services prior to scheduling appointments to prevent billing issues.

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Maintain confidentiality of patient information to comply with HIPAA regulations and protect patient privacy.

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Coordinated patient referrals to specialists or external facilities when necessary for further treatment or evaluation.

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Medical Claims Representative, 10/2021 to 08/2023

Conduent – Remote

• Managed large volume of medical claims on daily basis.

• Maintained strong knowledge of basic medical terminology to better understand services and procedures.

• Generated, posted and attached information to claim files. Collections Representative, 01/2019 to 09/2021

iQor – Plano, TX

Resolves client-billing problems and rescues accounts receivable delinquency, applying good customer service in a timely manner

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• Collect customer payments in accordance with payment due dates

• Identify issues attributing to account delinquency and discuss them with management Education

High School Diploma

Houston Can Academy North

Contact this candidate