Collection Specialist Collections

Location:

Posted:

June 27, 2025

MARLENE BLOUNT

SUMMARY Debt Collection Specialist

Interested in working at a dynamic, growing company where I can expand upon my vast collection experience.

EDUCATION THE STATE UNIVERSITY COLLEGE AT BUFFALO - Buffalo, NY

Bachelor of Science, Mathematics, 1994

RELEVANT CAPITAL MANAGEMENT SERVICES L.P. - Buffalo, NY

EXPERIENCE Debt Collections Specialist

7/2002 - 6/2025 * Outbound and inbound contact with consumers to negotiate best arrangement to fit their needs

* Skip tracing – locating contact information for consumer

* Negotiating repayment of debt: settlements in one or multiple parts or payment arrangements on balances in full with down payments

* Meet with client representative during client visits

* Contacting attorney offices to verify representation of consumers, confirm bankruptcy filings and

negotiate possible settlement

* Assist in training of new associates

7/94 – 7/02 GREAT LAKES COLLECTION BUREAU, INC. - Buffalo, NY

Debt Collection Specialist

* Outbound and inbound phone contact with consumers to negotiate repayment of their debt

* Skip tracing – locating contact information for consumer

* Negotiating repayment of debt: settlements in one or multiple parts or payment arrangements on balances in full with down payment

* Responsible for claims forwarding

1/97 – 6/97 MARYVALE HIGH SCHOOL – Cheektowaga, NY

Substitute Mathematics Teacher

1/97 – 10/97 TONAWANDA HIGH SCHOOL – Tonawanda, NY

Substitute Mathematics Teacher

SKILLS Computer Skills

* AS400, TLO, Accurint, Google Search

Collections Experience

* Dedicated Discover Card collections since 2014 including pre-charge off and dismissed bankruptcy accounts

* Experience with retail credit cards

* Experience with bank credit cards including Discover, PNC Bank, Chase Bank, CitiBank, etc.

* Experience with Bank of America Home Equity lines of credit

* Experience with student loans

* Experience with auto loans

* Experience with working with outside law firm to facilitate collections

* Knowledge of Fair Debt Collections Practices ACT (FDCPA), UDAAP

* Knowledge of individual state laws

ACHIEVEMENTS Capital Management Services

* 2015 Discover Award – Collector of the Year

* Excellent Compliance Record – >95% During Employment

REFERENCES Available upon request