System Administrator Technical Support
Resume:
(971-**-******* *************@*****.*** https://www.linkedin.com/in/vincentbabu
Dubai, UAE
*************@*****.***
Highlights
12+ years’ Experience
MCSE
CCNA
Education
Masters in Computer Science
Mahatma Gandhi University
Bachelors in Computer Science
University of Kerala
General Skills
Remote Technical Support
End User Training
Good Analytical Skills
Data Visualization
ITIL Process
Customer Service Support
Technical Skills
Operating Systems:
Windows 7/8/10/11
Server 2012/2016/2019
Mac OS, Android OS/IOS
Other Software/Tools/Devices:
MS Azure, AWS, Office 365
Microsoft Intune, Power BI
SCCM, Nexthink, CRM (Odoo)
BMC Remedy Ticketing System
Personal Details
Nationality : Indian
Passport No : T2200956
Driving License: UAE
VINCENT BABU
IT ENGINEER
Summary
Dedicated IT Professional with history of meeting company goals, utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Work Experience
2023 – 2023 IT ENGINEER
ELITE WHEREGO, DUBAI, UAE
Manage Microsoft Office 365/AWS environments.
Lead IT projects, including the design and deployment of new IT systems and services.
Serve as a technical expert across the teams and external vendors.
Develop standard operating procedures (SOPs) relating to IT.
Manage and Maintain AWS EC2/RDS
Manage & Maintain Business Antivirus
Procure companywide hardware and software infrastructure.
Manage mobile devices devices using Microsoft Intune. 2020 – 2021 IT ENGINEER
FURA GEMS FZE, SHARJAH, UAE
Responsible for leading the IT related activities across the organisation. This role involves identifying the IT needs of the company across all the operations (Colombia,
Mozambique, and Australia) and implement the systems to fulfil the company’s IT requirements.
Serve as a technical expert across the teams and external vendors.
Manage Microsoft Office 365/Azure environments
Manage mobile devices such as Apple and Android devices using Microsoft Intune.
Lead IT projects, including the design and deployment of new IT systems and services.
Monitor performance of IT systems and ensure it operates at high level of efficiency and in a cost-effective way.
Develop standard operating procedures (SOPs) relating to IT.
Ensure infrastructure security is maintained in line with SOPs developed.
Manage, maintain, and procure company wide hardware and software infrastructure.
Manage & Maintain Business Antivirus
Manage Physical and web server, firewall (Fortinet), VPN and Backups.
Manage and maintain SQL Server 2019.
Managing Microsoft Hyper-V virtualization solutions on various Windows Servers and Microsoft Navision
Administration.
(971-**-******* *************@*****.*** https://www.linkedin.com/in/vincentbabu 2018 – 2020 IT ENGINEER
HCL TECHNOLOGIES (CLIENT: EGA) DUBAI, UAE
Training and educating users on using equipment, systems and applications, where this is related to reducing callout rates and increasing efficiency.
Software distribution/patch management/OS deployment & Auditing of hardware/software inventory using SCCM.
Provide Support to Mac Devices/Windows Desktops.
Manage mobile devices such as Apple and Android devices using Microsoft Intune.
Migrate Win 7 devices to Win 10.
Installing end-user desktops and peripherals, including standard authorized applications, and configuring within the pre-defined technology standards; scheduling and coordinating with the appropriate groups to obtain network connectivity and service access; mapping drives and printers; connecting associated peripherals; testing.
Provide AV/VC support during Board Meeting.
Provide Support to VIP Customers.
Testing of new products / OS images and backups/restores of user data, testing before live implementations including software and OS releases.
Incident Analysis of BMC Remedy Ticketing System & Managing Service Desk.
Avoiding Escalations as per agreed Turn Around Time (TAT) and maintaining Service Level Agreements (SLA).
Provide Support to Market Data Software like Bloomberg, Thomson Reuters and 360T.
Ensuring the integrity of desktop standards as defined in the Common Office Environment project, including virus and management agents.
Coordinating other administrative requirements with the relevant operational teams.
Coordinating activities related to incident, request, problem, change, and release management as required.
Management of KIOSK Machines (EGA HR Department), Queuing System (EGA Medical Centres).Provide Support to EGA Medical Centres.
Ensure the end-user environment is protected against viruses, spam and spyware through the protection software.
2015 – 2018 IT ENGINEER
WIPRO LTD (CLIENT: EGA, MASHREQ BANK), DUBAI, UAE
Troubleshoot and resolve Desktop software, business applications, system, peripheral and handheld mobile device issues.
Maintain, implement, and adhere to all standard policies, systems and procedures relating to technology operations.
Ensure all security, data-protection and data-privacy requirements are met to the best level possible.
Support the Information Systems function within the organization using appropriate systems management procedures and practices to ensure the optimal operating effectiveness and security, integrity of data.
(971-**-******* *************@*****.*** https://www.linkedin.com/in/vincentbabu
Responsible for short- and long-term planning, implementation and day-to-day operations of all technology components, processes, and related areas.
Installed and Managed VDI thin clients (Dell Wyse/HP)
Provides day-to-day operational support for VDI, includes access issues, profile issues and general troubleshooting / problem solving.
Install and Configure applications into the Virtual desktop infrastructure (VDI).
Installation and configuration of VICAS Software/Passport Scanner.
Install, uninstall, and configure software including client business applications.
Timely and appropriate escalations and ensuring the customer is updated in a timely, consistent, and professional manner.
Consulting with customer IT management to reach resolution of complex issues and liaising with 3rd Party vendors as and when required.
2013 – 2014 IT ENGINEER
APPLIED CORROSION TECHNOLGY, DUBAI, UAE
Responsible for supporting and maintaining the Microsoft Server and Desktop Operating Systems and Microsoft Exchange Environment plus general maintenance of all IT related Hardware and Software.
Provide Desktop and Server support (Servers: IBM Machine (x3650M4, x3250M4), DELL: PowerEdge R320, IBM Storage: DS3512).
Support and maintain MS Server 2008/2012 and MS Exchange 2007/2010.
Windows RODC Server Implementation.
Maintain Active Directory Administration, Remote Access, Office Products, and Backups.
Managing Microsoft Hyper-V virtualization solutions on various Windows Servers. Microsoft Navision Administration.
Managing Backups, Diagnose and resolve technical issues.
SonicWALL (SonicWALL NSA 220) firewall configuration, Site-site VPN Configuration.
Implementing & Maintaining Microsoft Clustering Windows based server environment. 2012 – 2013 DESKTOP SUPPORT ENGINEER
TISM TECHNOLOGIES FZE, SHARJAH, UAE
2008 – 2011 SYSTEM ADMINISTRATOR
TISM TECHNOLOGIES PVT. LTD, INDIA
2004 – 2008 SYSTEM ADMINISTRATOR
HARDNET INFOSYSTEMS, INDIA
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